Seasoned Training Officer adept at creating new programs to meet changing demands. Forward-thinking and resourceful instructor with 10 years of related aviation experience. Pursuing new professional challenges with room for advancement.
Successfully implemented quality procedures that resulted in cost reduction for this company
Ensure Stations LMS are up to date and employee metrics are achieved on monthly bases
Conduct ramp safety audits/Enforce company safety policies and procedures
Train and evaluate ramp personnel for their Airside Vehicle Operator's Permit to optimize productivity for operations
Create and manage schedules to ensure adequate staffing for aircraft towing operation.
Trained and licensed 85 employees to enhance success in field operations
Onboarded as many as 10 new staff members per month
Compliance and Training Manager
Global Aviation Services Inc.- Toronto Pearson Airport
07.2018 - 07.2019
Developed and implemented comprehensive training programs including initial training, and reinforcing training
Assisted with design of internal training programs, including formulating lesson plans and determining effective training methods
Successfully implemented corrective action plans while ensuring compliance with all government regulatory and company policies and procedures.
Collaborated with other departments to align training programs with organizational goals and objectives.
Developed and implemented comprehensive training program to increase employee productivity and morale.
Operations Coordinator/Duty Manager
Swissport Canada Inc.- Toronto Pearson Airport, Vancouver
10.2013 - 11.2016
Responding to telephone and radio calls, organizing work resources and creating and allocating schedules to staff in timely manner for them to monitor, to ensure airport policies and procedures were adhered to by all staff at all times
Demonstrated ability of problem solving, making key decisions at management level
Delivered high-level of work under pressure with minimum supervision and responding to emergencies in professional business manner
Provided training to new starters and audited work, highlighting any errors to assure smooth running of airport operations.
Education
Tourism Management Program -
Humber College Institute
Rexdale, ON
Skills
Lesson Development
Safety Investigation
Corporate Training Programs
Training Material Development
Compliance Training
Development of audit item checklist
Quality Control Audits
Expertise And Qualifications
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination: Adjusting actions in relation to others' actions.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Management: Coordinating and guiding others to meet objectives and goals.
Monitoring: Monitoring/assessing performance of other individuals, or organizations to make improvements and take corrective action.
Multitasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines.
Relationship Management: Conflict resolution, motivating, organizing, troubleshooting and establishing rapport.
General Skills Abilities
Experience includes training, employee staffing solutions, and aviation security consultancy
Possesses a positive, energetic and professional attitude
Excellent sense of initiative, tidiness, adaptability and networking
Achieving goals, creative/strategic thinking and problem solving
Demonstrated ability to work and perform at the highest standards in complex and demanding environments
Communicated findings through technical reports and correspondences
Excellent ethics, hardworking, focus minded and sound organizational ability
Flexible to change with excellent planning and execution skills and works well within the constraints of tight deadlines
Highlight
Project Planning
Leading large teams
Multi-site operations
Interpersonal Skills
Communications Skills
Training and Development
MS Word, Excel, Outlook
Organizational and Analytical Skills
Problem Solving
Excellent Time Management
Safety/Regulatory Compliance
Corporate Strategy Implementation
Personal Information
Title: Restricted Airside Identification Card (Toronto Pearson International Airport)
Customer Service Representative Supervisor at Airport Terminal Services, ATSCustomer Service Representative Supervisor at Airport Terminal Services, ATS