Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thayani Kathirgamasundram

Toronto,ON

Summary

Versatile and dynamic professional with a background at Toronto Pearson Airport, adept in baggage handling and fostering teamwork. Demonstrated ability to enhance customer experiences through excellent communication and problem-solving skills. Proven track record in adhering to food safety rules and boosting productivity, showcasing a blend of hard and soft skills critical for operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Passenger Service Agent

TBH(Toronto Pearson Airport)
01.2019 - 03.2022
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Tagged baggage and routed to appropriate location for loading and screening.

Food Packer

FGF Brands
05.2014 - 03.2019
  • Prepared food packaging boxes by folding and taping.
  • Wrapped and packed perishable food in boxes based on quality and quantity.
  • Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
  • Checked food goods for quality to remove unwanted items and pack fresh goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to streamline packing processes, resulting in increased productivity.
  • Communicated effectively with coworkers and supervisors alike for seamless coordination throughout each shift''s operations.
  • Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
  • Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.

Cashier

Walmart
08.2017 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Dietary Aide

All Canadian Care Colleges
Scarborough, On

High School Diploma

Emery Adults Learning Center
Toronto, ON

Personal Support Worker

All Canadian Care Colleges
Scarborough, On
08.2023

Accounting

J/idakkadu Maha Vidiyalayam
Jaffna, Srilanka
08.2012

Skills

  • Excellent communication
  • First Aid/cpr
  • Analytical thinking
  • Food safety rules
  • Physical strength
  • Team work and collaboration
  • Sanitation practices
  • Computer skills
  • Baggage handling
  • Cash management
  • Computer terminal operations

Certification

Food handling certificate

First Aid/cpr

Security guard license

Timeline

Passenger Service Agent

TBH(Toronto Pearson Airport)
01.2019 - 03.2022

Cashier

Walmart
08.2017 - 01.2019

Food Packer

FGF Brands
05.2014 - 03.2019

Dietary Aide

All Canadian Care Colleges

High School Diploma

Emery Adults Learning Center

Personal Support Worker

All Canadian Care Colleges

Accounting

J/idakkadu Maha Vidiyalayam

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Thayani Kathirgamasundram