Ange-Christian SILUE
Quebec
Summary
Dedicated IT professional with experience in providing comprehensive IT support, managing infrastructure projects, and implementing security measures. Proven ability to troubleshoot technical issues, optimize system performance, and collaborate effectively with cross-functional teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Site IT/OT Specialist
Hitachi Energy, PGTR
09.2024 - Current
- Carry out OT asset IT/OT Cybersecurity operational tasks
- Carry out both, the Office IT and Shop Floor IT/OT assets operational support - CCTV / security system, Badging system, Scanners for MES hardware support
- Investigate cybersecurity incidents, determine their scope, and collaborate with the cybersecurity team to contain and resolve them as part of my IT/OT cybersecurity first responder tasks.
- Identify critical assets: responsible for identifying critical assets within the factory that require monitoring and protection
- Install and configure security patches on critical assets to prevent security incidents, with additional support as needed.
- Report any abnormal OT system behavior to incident response teams, such as unauthorized access or system changes
- Work with vendors: to ensure that the security patches and OT systems are properly configured and maintained
- Implement security measures on business assets to protect factory IT/OT systems, following guidance from global cybersecurity teams and process engineers.
IT Specialist
Hitachi Energy, PGTR
09.2022 - 09.2024
- Plan installation, management and maintenance activities for IS solutions/services in terms of factory infrastructure.
- Manage migration or system improvement projects
- Establish the short and long term vision of the technological architecture
- Support the management and optimization of applications related to manufacturing and plant maintenance with a focus on MES (Manufacturing Execution System) and inventory management systems.
- Manage Windows and SQL servers
- Document and guide others in the implementation and operation of existing plant technologies.
- Support continuous improvement initiatives in the area of infrastructure and factory systems.
- Ensure timely delivery of solutions/services per SLAs, within budget and quality standards, in collaboration with Hitachi Power Grids IT teams.
- Ensure compliance with Hitachi Power Grids IT enterprise architecture.
- Lead work teams, provide necessary direction, monitor task execution, and share specialized knowledge.
IT support specialist
Public Health - CIUSSS ODIM
05.2021 - 09.2022
- Created and managed application accounts to ensure secure and efficient access
- Provided user support to resolve technical issues and improve system usability
- Conducted data analysis to support decision-making and operational improvements
- Maintained up-to-date inventory records for accurate asset management
- Troubleshot network issues to ensure stable and reliable connectivity
- Conducted training for staff on multiple systems to enhance technical proficiency and operational efficiency.
IT Intern
Ministère des Transports Québec– MTMDET
08.2021 - 12.2021
- Developed applications using VBA in MS Access to automate processes and improve efficiency
- Implemented enhancements to existing applications for better performance and functionality
- Managed support requests to resolve user issues and ensure smooth operation
- Monitored and ensured proper usage of the database by users to maintain data integrity
Technical Analyst Intern
Expertus, an IBM Company
08.2020 - 12.2020
- Provide internal user support
- Assist the team in documenting the various technical procedures for the sound management of Expertus’ internal environment
- Planning, installation and configuration of workstations for all employees
- Maintain internal inventory up to date
- Analysis of physical or logical problems
- Managed server virtualization to optimize infrastructure and resource utilization
- Prepared and maintained up-to-date inventories for hardware and software assets
- Created and updated documentation for applications and systems to ensure clarity and compliance
- Managed antivirus solutions to ensure network security and protection against threats
- Configured various computer programs to meet operational requirements and user needs
- Plan, install and configure workstations
Education
Master of Science - Cybersecurity Technology
University of Maryland Global Campus
04-2027
Bachelor of Engineering - information technology
École De Technologie Supérieur
Montreal, QC04.2023
College Diploma - Programming and mobile application
Collège Communautaire Nouveau-Brunswick
Bathurst, N.-B.06.2019
Skills
- IT and technology: Office Suite, network and security Basics, virtualization, IPV4, IPV6, Routing Protocol
- Programming languages: HTML, CSS, SQL & Powershell Basics
- Application used: IntelliJ, WebStorm, SQL Server Management Studio (SSMS)
- Operating system: WINDOWS server and LINUX Basics, MACOS
- IT Project management
- General Security Concepts
- Threats, Vulnerabilities, and Mitigations
- Security Architecture
- Security Operations
- Security Program Management and Oversight
LNGG
English
Full Professional
French
Native or Bilingual
Certification
- Microsoft AZ 900: Azure Fundamentals October 2024
- CompTIA Security + July 2024
- Alexos: ITILv4 January 2023
- CompTIA Network + January 2022
Timeline
Site IT/OT Specialist
Hitachi Energy, PGTR
09.2024 - Current
IT Specialist
Hitachi Energy, PGTR
09.2022 - 09.2024
IT Intern
Ministère des Transports Québec– MTMDET
08.2021 - 12.2021
IT support specialist
Public Health - CIUSSS ODIM
05.2021 - 09.2022
Technical Analyst Intern
Expertus, an IBM Company
08.2020 - 12.2020
College Diploma - Programming and mobile application
Collège Communautaire Nouveau-Brunswick
Master of Science - Cybersecurity Technology
University of Maryland Global Campus
Bachelor of Engineering - information technology
École De Technologie Supérieur
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