Simran Jaluria
Toronto,Canada
Summary
Results-driven Technical Analyst with over 5 years of experience in enterprise computing infrastructure, system administration, and technical support. Proven expertise in Microsoft Azure, VMware, Active Directory, PowerShell scripting, and cloud technologies. Adept at troubleshooting complex IT issues, managing large-scale infrastructure projects, and ensuring system reliability. Strong leadership, analytical, and communication skills with a commitment to delivering high-quality solutions in dynamic environments.
Overview
6
6
years of professional experience
Work History
Helpdesk Technical Support Analyst
CIBC
12.2020 - Current
- Provide Tier 2 technical support for enterprise computing infrastructure, including Microsoft 365, Active Directory, and Azure cloud services
- Troubleshoot VPN, Cisco AnyConnect, and remote work issues (Workspace Desktop, Jabber, Cisco IP Communicator)
- Administer Microsoft Exchange Online, SharePoint, and OneNote for seamless collaboration
- Monitor and resolve network, printer (HP/Lexmark), and mobile device (Blackberry/iOS) issues
- Document incidents and resolutions in ServiceNow, ensuring compliance with security policies
IT Helpdesk Technical Support Analyst
IBM
02.2020 - 11.2020
- Managed VMware environments, Windows/Linux systems, and Office 365 for enterprise clients
- Resolved SAN storage, LUN provisioning, and RAID-related issues for banking infrastructure
- Led patch management and system upgrades for Dell/EMC servers
- Provided PowerShell scripting support for automation tasks
Technical Support Representative
Gatestone & Co
06.2019 - 01.2020
- Troubleshot network, Wi-Fi, and VoIP systems for telecom clients
- Assisted in data recovery from formatted drives using FTK Imager and OS Forensics
Technician Project – Cybersecurity
Centennial College
01.2019 - 04.2019
- Designed secure network topologies with VLAN segmentation, PSK encryption, and firewalls
- Deployed Windows Server 2008, Kali Linux, and Ubuntu for cyberattack prevention
- Developed a Python script to detect live hosts and MAC addresses in a network
Education
AEC - Computer System Technician & Networking
Centennial College
01.2019
Skills
- Windows Operating System Expertise
- Linux Operating System
- MacOS Proficiency
- Ubuntu System Administration
- Proficient in Kali Linux
- Microsoft Azure Administration
- VMware Administration
- Virtualization Management
- Citrix Administration
- Oracle Virtualization Expertise
- Network Protocol Management
- IPv4 and IPv6 Proficiency
- Network Security Management
- Cisco AnyConnect Expertise
- Network Routing Expertise
- Network Traffic Analysis
- Directory Management
- Microsoft Exchange Online
- SharePoint Administration
- Proficient in Office 365
- DNS Troubleshooting Skills
- PowerShell Scripting
- Python
- Information Security
- VLAN Configuration
- PSK Technical Skills
- Network Firewall Management
- Cybersecurity Best Practices
- System Administration Knowledge
- Risk Assessment and Identification
- Data Recovery Expertise
- ServiceNow Administration
- IT Infrastructure Management
- Microsoft Teams Proficiency
- Proficient in Skype Communication
- System Hardware Configuration
- Software Setup
- Virtual Technical Assistance
- Software Installations
- Customer Service Expertise
- Field Technical Support
- Technical Troubleshooting Analysis
- Diagnostic Troubleshooting
- Remote Troubleshooting
- Software Maintenance Support
- Strategic Development
- Incident Response Coordination
- Data Collection Quality Assurance
- Quality Management Skills
- Experience with Ticketing Platforms
- System Diagnostics Expertise
- Operating Systems Management
- Proficient in Windows 10
- Help Desk Ticket Coordination
- Hardware and Software Troubleshooting
- End-User Support
- Technical Issue Resolution
- Technical Assistance
- Customer Complaint Resolution
- Data Recovery Solutions
- Network Troubleshooting
- User Access Management
- Customer Service Specialist
- System Management
- Effective Listening Skills
- MacOS Proficiency
- Proficient in Ticket Resolution
- Microsoft Outlook Management Skills
- Client Support
- Data Security Management
- System Hardware Enhancements
- Remote Communication Skills
- Effective Appointment Management
- Product Issue Resolution
- Client Relationship Management
- Guidance in Scenario Creation
- Technical Documentation Understanding
- System Performance Analysis
- Clear Communication Skills
- Technical Service Support
- Analytical Decision-Making
- Detail-Oriented Data Input
- Technical Troubleshooting Analysis
- In-Depth Product Knowledge
- Network Management
- Critical Analysis
- Hardware Issue Resolution
- System Hardware Analysis
- LAN/WAN Configuration Expertise
- Customer Service Operations
- Product Knowledge Training
- User Support Services
- Client Account Management
- Problem Escalation
- Employee Training Development
- Detailed Call Documentation
- Computer Hardware Management
- Access Troubleshooting Expertise
- Skilled in MS Office Applications
- Assist in Resolving Cases
- Client Assistance
- Incident Monitoring
- DHCP and DNS Configuration
- Issue Resolution
- Systematic Task Prioritization
- Analytical Thinking
- System Software Upgrades
Projects Achievements
- Network Design for Small Company, 2018, Configured VLANs, switches, routers, and servers for an IT consultancy., Implemented data encryption (BitLocker) and cyber security measures.
- Data Recovery & Forensics, Recovered files from broken hard drives using Autopsy and ProDiscover.
Fit For Position
- Proven experience in enterprise computing infrastructure, Azure, VMware, and Active Directory.
- Strong background in system administration, cybersecurity, and IT project coordination.
- Passionate about modernizing IT infrastructure while ensuring security and reliability.
- Committed to equity, diversity, and inclusion in the workplace.
- Willing to relocate | Available for on-call support | Valid Ontario Driver’s License
Education Certifications
- AEC in Computer System Technician & Networking, Centennial College, 2017-2019
- Microsoft Azure, VMware, Dell/EMC, Equivalent knowledge
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Helpdesk Technical Support Analyst
CIBC
12.2020 - Current
IT Helpdesk Technical Support Analyst
IBM
02.2020 - 11.2020
Technical Support Representative
Gatestone & Co
06.2019 - 01.2020
Technician Project – Cybersecurity
Centennial College
01.2019 - 04.2019
AEC - Computer System Technician & Networking
Centennial College
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