Summary
Overview
Work History
Education
Skills
Timeline
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Andrés Borlaf Martínez

Toronto,ON

Summary

I am a customer service professional with skills in relationship management, multitasking, and teamwork. I have worked in various roles in the customer service industry, from back-office tasks to auditing. Currently, I am seeking an opportunity to apply my skills and knowledge in a challenging and dynamic environment.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work History

Customer Experience Associate

Servinform
Madrid, Madrid
01.2022 - 12.2022

Performed back-office tasks in a challenging environment.

Supervised team's key performance indicators and managed schedules.

Ensured quality customer service delivery.

Auditor Intern

MST Holding
Madrid, Madrid
09.2021 - 01.2022

Audited agent security and performed back-office tasks.

Closed tickets and other administrative tasks.

Customer Experience Associate

Unísono
Madrid, Madrid
11.2020 - 09.2021

Performed back-office tasks and supervised team's key performance indicators.

Managed schedules and ensured quality customer service delivery.

Education

Bachelor of Science - System Engineer

Universidad De Alcalá
Alcalá De Henares
09.2017 - 06.2022

Diploma - Data Management And Analytics

Toronto School of Management
Toronto, ON
01.2023 - Current

High School Diploma -

Fundación San Bernardo
Madrid
09.2014 - 06.2016

Skills

    Report preparation

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Timeline

Diploma - Data Management And Analytics

Toronto School of Management
01.2023 - Current

Customer Experience Associate

Servinform
01.2022 - 12.2022

Auditor Intern

MST Holding
09.2021 - 01.2022

Customer Experience Associate

Unísono
11.2020 - 09.2021

Bachelor of Science - System Engineer

Universidad De Alcalá
09.2017 - 06.2022

High School Diploma -

Fundación San Bernardo
09.2014 - 06.2016

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Andrés Borlaf Martínez