Andrés Borlaf Martínez
Toronto,ON
Summary
I am a customer service professional with skills in relationship management, multitasking, and teamwork. I have worked in various roles in the customer service industry, from back-office tasks to auditing. Currently, I am seeking an opportunity to apply my skills and knowledge in a challenging and dynamic environment.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Customer Experience Associate
Servinform
Madrid, Madrid
01.2022 - 12.2022
Performed back-office tasks in a challenging environment.
Supervised team's key performance indicators and managed schedules.
Ensured quality customer service delivery.
Auditor Intern
MST Holding
Madrid, Madrid
09.2021 - 01.2022
Audited agent security and performed back-office tasks.
Closed tickets and other administrative tasks.
Customer Experience Associate
Unísono
Madrid, Madrid
11.2020 - 09.2021
Performed back-office tasks and supervised team's key performance indicators.
Managed schedules and ensured quality customer service delivery.
Education
Bachelor of Science - System Engineer
Universidad De Alcalá
Alcalá De Henares 09.2017 - 06.2022
Diploma - Data Management And Analytics
Toronto School of Management
Toronto, ON 01.2023 - Current
High School Diploma -
Fundación San Bernardo
Madrid 09.2014 - 06.2016
Skills
Report preparation
CRM
Data audits
Team Building
Customer Relations
Schedule Management
Microsoft Office Suite
Fluent in Spanish
Timeline
Diploma - Data Management And Analytics
Toronto School of Management
01.2023 - Current
Customer Experience Associate
Servinform
01.2022 - 12.2022
Auditor Intern
MST Holding
09.2021 - 01.2022
Customer Experience Associate
Unísono
11.2020 - 09.2021
Bachelor of Science - System Engineer
Universidad De Alcalá
09.2017 - 06.2022
High School Diploma -
Fundación San Bernardo
09.2014 - 06.2016