ANDREW WILLIAMS
Ajax,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Acting Customer Experience Manager
Air Canada, Lester B. Pearson International Airport
01.2024 - Current
- Acting assignment in various areas of the Airside Operations below the wing such as Domestic/Transborder/International bagrooms. Roadway dispense induction and customs/domestic inbound hall, interacting with customers in a variety of situations.
- Managed daily flight schedules to ensure timely arrivals and departures, reducing delays and customer complaints.
- Oversaw safety protocols for staff, maintaining a secure environment in compliance with industry standards.
- Conducted regular audits of airport systems and infrastructure, identifying areas for improvement or repair.
- Optimized use of airport facilities by conducting regular space utilization analyses, enabling better allocation of resources and minimization of congestion during peak times.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Resolved escalated customer complaints with diplomacy, resulting in amicable solutions that maintained long-term relationships.
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Scheduled staff shifts to ensure proper coverage during peak operational hours without exceeding labor budgets.
Station Attendant
Air Canada, Lester B. Pearson International Airport
09.2022 - Current
- Positioned and guided aircraft from remote locations of airport to designated areas for operation.
- Connected electrical power unit and hoses to aircraft.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated ground crew activities to complete objectives on schedule.
- Reported equipment malfunctions to Lead supervisor/manager for immediate repair attention to avoid creating flight departure delays.
- Guided aircraft into and out of parking positions using hand signals.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags connecting to other flights.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and assisted trainers where needed.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Strapped items down over protective padding to secure throughout transportation.
Record Centre Specialist
Iron Mountain
02.1998 - 09.2022
- Served customers and followed outlined steps of service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
- Supervised work of contracted employees to keep on task for timely completion.
- Adhered to social distancing protocols and wore mask or face shield.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Some College (No Degree) - Certificate of Achievement in Computer Application
Centennial College of Applied Arts And Technology
Scarborough, ONHigh School Diploma -
St. Mother Teresa Catholic Academy Secondary School
Toronto, ONSkills
Excellent computer skills in Microsoft (word, excel, and powerpoint)
Typing speed wpm ranges from 45 to 75 per minute
Exceptional interpersonal and communication skills
Produces practical accurate and detailed work
Creative and adaptable; learns new responsibilites quickly and takes
Initiative
- Prevention Strategies
- Occupational Health and Safety
Certification
Certified Health and Safety representative (Ministry of labour)
Timeline
Acting Customer Experience Manager
Air Canada, Lester B. Pearson International Airport
01.2024 - Current
Station Attendant
Air Canada, Lester B. Pearson International Airport
09.2022 - Current
Record Centre Specialist
Iron Mountain
02.1998 - 09.2022
Some College (No Degree) - Certificate of Achievement in Computer Application
Centennial College of Applied Arts And Technology
High School Diploma -
St. Mother Teresa Catholic Academy Secondary School
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