Justin Joaquim
Rockwood,On
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience and achieving our goal for Air Canada to become a top 10 global airline.
Overview
13
13
years of professional experience
Work History
Acting Customer Experience Manager
Air Canada
Mississauga, Ontario
06.2024 - Current
- Promote safety in all operations and ensure that the safety, security, and service standards are observed, monitored, and practiced consistently and in compliance by reporting incidents/accidents promptly and effectively.
- Managing a bagroom with approximately 20-30 station attendants at any given time.
- Make tough and time-sensitive decisions in a quick matter to help OTP, safety, and security.
- Responsible for passengers' items being delivered to the aircraft safely and efficiently.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
Station Attendant
Air Canada
Mississauga, Ontario
11.2021 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Connected electrical power units and service hoses to aircraft.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated a variety of motorized vehicles such as tugs, belt loaders, safely and efficiently around airport premises.
Ramp Lead Hand
Menzies Aviation Co.
Toronto, On
11.2017 - 07.2021
- Leading a team, working alongside WestJet, Sunwing Airlines, Flair Airlines, and Swoop Airlines, unloading and loading luggage, freight, and cargo on and off commercial aircraft.
- Driving and operating small, specified commercial vehicles.
- Oversees a crew of 3-5.
- Briefs a crew before flights on bag loads and turn reports.
- Responsible for all flight crew and gate crew paperwork before and after flight.
- Oversees all operations at the gate.
- Read and interpret aircraft weight and balance loading instructions, hazardous materials, and manifests.
- Responsible for safe pushbacks.
Maze Monster/ Atmosphere Performer
Canada’s Wonderland
Vaughn, ON
10.2014 - 10.2019
- During the month of October, Canada's Wonderland hosts a Halloween event called Halloween Haunt.
- The purpose of this is to give the guests the scare and startle they look for during this season.
- Canada's Wonderland is an amusement park home to world-class thrill rides.
- I was a maze monster for Louisiana Scream and Streets of The Undead from 2014 to 2016, and I was ATMO in Plague in 2017.
- And Front Gate from 2018 to 2019.
- Scaring guests as they walk through the haunted attractions.
- Staying in character when in plain sight of guests.
- Chasing guests to a limit.
- Using improv and acting to scare guests as they travel through the streets, while giving the highest class of customer service.
Ramp Agent
Swissport Co.
Toronto, On
06.2017 - 10.2017
- Swissport is the largest company for grounding handling in airports around the world
- Loading and unloading of passenger bags on commercial aircrafts
- Driving specialized vehicles to complete work on time
- Other duties as assigned.
Line Cook
McDonald’s
Brampton, ON
04.2014 - 05.2017
- McDonald's is a fast food service restaurant that serves the traditional burger and fry menu in this busy, 120-seat restaurant.
- Located in a highly populated neighborhood in Prime's Plaza in Brampton.
- The main customers are businessmen, students, and families.
- Duties include: Dropping the food in the deep fryer and grills to be prepared for serving.
- Assembling burgers and wraps for customers.
- Dealing with customers at counters and taking orders.
Maintenance
Fortino’s
Brampton, ON
04.2011 - 12.2013
- In the heart of downtown Brampton lies a very busy grocery store offering wide varieties of fresh meats, produce etc
- Main customers include families and business men
- Duties include: Making sure the floors were kept clean from spills, mess and debris
- Washrooms were cleaned every hour
- Cleaning garbage room frequently
- Garbage’s were emptied.
Education
Travel and Tourism Management -
Humber Institute of Technology & Advanced Learning
Toronto, ONSkills
- Customer Empathy
- Time Management
- Organizational Skills
- Task Prioritization
- Computer Proficiency
- Problem-solving abilities
- Multitasking
- Attention to Detail
- Effective Communication
- Self Motivation
Awards
- OTEC- Certification
- SHSM- Hospitality and Tourism (Secondary School)
- First Aid level C
- Purple RAIC YYZ
- AVOP (YYZ)
- YYZ Safety Award
Volunteer Experience
Solidarity in Action, Spring 2014, Spring 2015, Played with school children. Taught English to local children. Donated school supplies. Building schools, and houses for those in need.
References
- Mohammed Bozai, Manager of operations, Air Canada, 437-225-3610
- Martin Jorge, Manager of Operations, Air Canada, 1 867-444-6042
Timeline
Acting Customer Experience Manager
Air Canada
06.2024 - Current
Station Attendant
Air Canada
11.2021 - Current
Ramp Lead Hand
Menzies Aviation Co.
11.2017 - 07.2021
Ramp Agent
Swissport Co.
06.2017 - 10.2017
Maze Monster/ Atmosphere Performer
Canada’s Wonderland
10.2014 - 10.2019
Line Cook
McDonald’s
04.2014 - 05.2017
Maintenance
Fortino’s
04.2011 - 12.2013
Travel and Tourism Management -
Humber Institute of Technology & Advanced Learning
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