Andrew Kwon
Surrey,BC
Summary
Dedicated experienced professional with a strong background in Hospitality and Customer Service related roles, pursing part-time employment. Strong work ethic, adaptability, and exceptional interpersonal skills. Currently a student and highly-motivated with the desire to take on new challenges and any task to support the team and help the business succeed.
Overview
4
4
years of professional experience
Work History
Reservations Coordinator
Fairmont Waterfront
Vancouver, British Columbia
04.2023 - 06.2024
- Provided assistance in handling reservations for FIT, Group, and Transient through various communication channels
- Served as a reliable point of contact for resolving and maintaining all group information, data, and requests from various sources for all tour group guests.
- Handled reservation requests including FIT, Group, and Transient through phone calls and emails
- Ensured that all guest details and requests are properly noted and actioned in a timely manner.
- Maintained rooms inventory to support revenue department
Royal Service Agent
Fairmont Waterfront
Vancouver, British Columbia
02.2020 - 04.2023
- Managed and directed all incoming and outgoing calls, ensuring efficient communication
- Performed clerical, administrative, and general office duties, including accounting, closing files, docketing, and billing
- Taking ownership of the caller’s request and ensure follow up according to the hotel’s standards
- Maintaining a sufficient working knowledge of all departments in housekeeping, front office, and engineering
Freight Lead
West Coast Floral Growers & Distributors LTD
Surrey, British Columbia
02.2021 - 11.2021
- Managed the unloading of incoming materials from vendors or customers.
- Resolved discrepancies between physical count and computer-generated reports.
- Inspected products received to ensure quality standards were met.
- Maintained accurate records of incoming and outgoing shipments.
Education
Some College (No Degree) - Hospitality Management
Douglas College
Coquitlam, BC01-2020
Skills
Proficient with Windows, word, excel, and email applications
- Experienced with Opera
- Keyboard 60 wpm with accuracy
- Able to communicate in a professional manner with clients and guests
- Displayed friendly and courteous telephone etiquette in answering guests inquiries
- Prepared and communicated all tours weekly data and statistics reports to department directors at Fairmont Waterfront
- Demonstrated ability to work independently with minimal supervision and to work co-operatively in the interest of better guest satisfaction
- Team-oriented and assisted in conducting team-building activities
Affiliations
- Previously Alberta 5th ranked track sprinter & club swimmer
- Currently a training marathon runner
References
References available upon request.
Timeline
Reservations Coordinator
Fairmont Waterfront
04.2023 - 06.2024
Freight Lead
West Coast Floral Growers & Distributors LTD
02.2021 - 11.2021
Royal Service Agent
Fairmont Waterfront
02.2020 - 04.2023
Some College (No Degree) - Hospitality Management
Douglas College
Similar Profiles
Simran SinghSimran Singh
Health Club Attendant at Fairmont WaterfrontHealth Club Attendant at Fairmont Waterfront
Roberto CaveroRoberto Cavero
Server Assistant at Fairmont Waterfront - ARC RestaurantServer Assistant at Fairmont Waterfront - ARC Restaurant
Malgorzata ZarebaMalgorzata Zareba
Spa Attendant at Fairmont Pacific RimSpa Attendant at Fairmont Pacific Rim