Andrew Hart
London,ON
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
12
12
years of professional experience
Work History
Server / Line Cook
Boston Pizza Canada Kelowna
05.2022 - 08.2023
- Combined FOH and BOH knowledge in order to offer recommendations and streamline service
- Assisted coworkers in rush periods by taking additional tables or running food and beverages
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Night Shift Lead
Denny's Canada
06.2021 - 05.2022
- Trained new staff on food preparation, POS operations and food delivery service procedures
- Maintained the highest beverage sales and guest-cheque averages by providing tailored recommendations to guests
- Completed closing duties including supervising restocking and sanitation, reconciling sales, discounts, cash and room charges and securing the building for the night
Membership / Marketing Assistant Manager
Costco Wholesale Canada
10.2017 - 05.2021
- Supervised the returns department while coordinating product restocking and vendor returns as required
- Collaborated with in-house and road marketers to improve sales and marketing analytics with a specific focus on membership renewal rates, upgrade statistics and customer satisfaction metrics
- Fulfilled a management support role with responsibilities including task assignments, payroll, scheduling, purchasing and employee relations
Tax and Commodities Clerk
Costco Wholesale Canadian Head Office
09.2016 - 10.2017
- Prepared and filed tax remittances for electronic environmental handling fees, tobacco and alcohol sales and provincial tire stewardship programs
- Completed adjusting journal entries to ensure current and accurate information for the accounting and finance teams
- Ensured the proper application of sales taxes and fees on e-commerce and large volume purchase orders; making necessary adjustments for zero-rated items, and GST/HST exempt individuals and organizations
Information Systems Operator Analyst
Royal Canadian Navy
07.2011 - 08.2016
- Responsible for the development of comprehensive tactical, logistical and administrative reports for mission-critical decision making
- Designed and implemented training programs in a variety of areas including communications, technical skills, emergency response and deployment capabilities
- Operated VHF radio and cryptographic messaging and communications systems
Education
BACHELORS OF SCIENCE - Honors Specialization In Chemistry
University of Ottawa
Skills
- Guest Relations Management
- Order Accuracy
- Pos Operation
- Persuasive Selling
- Excellent People Skills
Timeline
Server / Line Cook
Boston Pizza Canada Kelowna
05.2022 - 08.2023
Night Shift Lead
Denny's Canada
06.2021 - 05.2022
Membership / Marketing Assistant Manager
Costco Wholesale Canada
10.2017 - 05.2021
Tax and Commodities Clerk
Costco Wholesale Canadian Head Office
09.2016 - 10.2017
Information Systems Operator Analyst
Royal Canadian Navy
07.2011 - 08.2016
BACHELORS OF SCIENCE - Honors Specialization In Chemistry
University of Ottawa
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