Michael Zhao
London,ON
Summary
Diligent professional with solid background in providing exceptional customer service and maintaining clean, orderly environment. Proven ability to assist patrons efficiently and address their needs promptly. Demonstrated expertise in communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Connect-IT Fall Staff
Western University Housing
08.2025 - Current
- Provided technical support to 6000+ residence students across Western, Brescia, and Huron through in-room visits and hotline calls.
- Collaborated with a student team of 20+ staff while following Connect-IT policies and Western’s confidentiality standards.
- Resolved 1-10 technical support tickets per shift (covering Wi-Fi, Windows/macOS troubleshooting, and software issues), ensuring accurate documentation and follow-up.
Junior Learning Systems Technician
Keewatin Patricia School Board
05.2023 - 09.2023
- Installed 100+ Wireless Access Points (WAPs) to ensure seamless connectivity and network performance within educational environments.
- Managed and resolved over 100+ IT work tickets, addressing technical issues and inquiries to minimize disruptions to learning activities.
- Conducted 200+ computer repairs and diagnostics, including hardware replacement, software installation, and system upgrades
Retail Sales Associate
Canadian Tire
11.2020 - 12.2021
- Assisted an average of 10+ customers per shift by providing product recommendations, answering inquiries, and guiding purchases to improve customer satisfaction.
- Stocked and organized 50+ products daily, ensuring shelves were visually appealing, accessible, and compliant with store layout standards.
- Conducted regular inventory checks across multiple departments, reconciling discrepancies to maintain accurate stock levels and reduce shortages.
Education
Bachelor of Science - Computer Science
Western University
London06-2026
Skills
- Customer Service & Conflict Resolution
- Problem-solving
- Teamwork and collaboration
- Confidentiality & Professionalism
- Technical Proficiency
- Reliability & Flexibility
Timeline
Connect-IT Fall Staff
Western University Housing
08.2025 - Current
Junior Learning Systems Technician
Keewatin Patricia School Board
05.2023 - 09.2023
Retail Sales Associate
Canadian Tire
11.2020 - 12.2021
Bachelor of Science - Computer Science
Western University
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