Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JACKSON MUTONI

Ottawa

Summary

Dependable professional with extensive experience in administrative support, customer service, and financial operations. Proven track record of enhancing guest satisfaction through effective communication and organizational skills. Bilingual in English and French, excelling in fast-paced environments while ensuring compliance with hospitality standards.

Overview

9
9
years of professional experience

Work History

Catering Staff

Sky Café
01.2025 - 06.2025
  • Prepared, packed, and delivered in-flight meals following airline specifications.
  • Maintained cleanliness and organization of workstations to comply with food safety standards.
  • Collaborated with kitchen and logistics teams to ensure timely meal dispatch.
  • Adhered to strict airport and airline security protocols.

Front Desk Receptionist

Carleton Place Suite Hotel
05.2023 - 11.2024
  • Oversaw front desk operations, including guest check-ins and check-outs.
  • Processed payments while maintaining accurate financial records.
  • Conducted end-of-shift bucket checks to guarantee transaction accuracy.
  • Issued room keys and addressed guest inquiries efficiently.
  • Managed inventory levels, ensuring adequate stock of front desk supplies.
  • Communicated hotel policies and procedures clearly to guests.

Inbound Warehouse Representative

Sysco Canada
10.2022 - 12.2023
  • Received and verified incoming goods and stock.
  • Packed customer orders and organized storage efficiently.
  • Maintained order accuracy and smooth workflow within the warehouse environment.

Patient Transfer Attendant

PPTS
10.2018 - 08.2022
  • Safely transported patients between hospitals, residences, and care facilities.
  • Assisted families with transfer instructions and safety guidance.
  • Performed regular equipment checks and ensured adequate supply levels.

Customer Service Cashier

Shoppers Drug Mart
10.2016 - 08.2018
  • Helped customers find products and answered product-related questions.
  • Operated POS systems and processed transactions efficiently.
  • Delivered high-quality service to maximize customer satisfaction.

Education

BBA -

Algonquin College
Ottawa, ON

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Bilingual: English and French
  • Customer Service & Conflict Resolution
  • Hospitality & Front Desk Operations
  • Financial Transactions & Recordkeeping
  • Time Management & Organizational Skills

Languages

Swahili
Native or Bilingual

Timeline

Catering Staff

Sky Café
01.2025 - 06.2025

Front Desk Receptionist

Carleton Place Suite Hotel
05.2023 - 11.2024

Inbound Warehouse Representative

Sysco Canada
10.2022 - 12.2023

Patient Transfer Attendant

PPTS
10.2018 - 08.2022

Customer Service Cashier

Shoppers Drug Mart
10.2016 - 08.2018

BBA -

Algonquin College

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