Andrew Cui
Vancouver
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Deliver exceptional service under high volume of guests needs. Maintain calm, efficiency and give best solution when dealing with guests' complaints. Unite the team and create welcoming, professional work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fairmont Gold Supervisor
Fairmont Vancouver Airport
06.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
Night Guest Service Agent/Guest Service Agent
Fairmont Vancouver Airport
09.2022 - 06.2024
- Maintaining professionalism and customer satisfaction throughout the process.
- Increased guest loyalty with exceptional communication skills and personalized service.
- Maintained luxury and organized front desk areas to uphold polished company image.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
Restaurant Manager
Kingsway BBQ House
04.2021 - 08.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies, minimized waste .
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Houseperson
Fairmont Empress Hotel
04.2019 - 03.2020
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
- Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
Housekeeper
Red Lion Inn & Suite
05.2018 - 09.2018
Education
Bachelor of Arts - International Hotel Management
Royal Roads University
Victoria, British Columbia10.2019
High school diploma -
Regent Christmas Academy
Surrey, British Columbia10.2015
Skills
- Proficient in interpersonal and professional business communication
- Detail-oriented customer service
- Advanced Microsoft Office skills
- Extensive customer service experience
- Training and mentoring
- Maintains positivity in challenging situations
- Strategic decision-making
- Inventory management
- Detail-oriented mindset
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Certification
Food Safety Level 1
Serve It Right
Timeline
Fairmont Gold Supervisor
Fairmont Vancouver Airport
06.2024 - Current
Night Guest Service Agent/Guest Service Agent
Fairmont Vancouver Airport
09.2022 - 06.2024
Restaurant Manager
Kingsway BBQ House
04.2021 - 08.2022
Houseperson
Fairmont Empress Hotel
04.2019 - 03.2020
Housekeeper
Red Lion Inn & Suite
05.2018 - 09.2018
High school diploma -
Regent Christmas Academy
Bachelor of Arts - International Hotel Management
Royal Roads University
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