Hiking
Suketu Patel
Banff,AB
Summary
An energetic and enthusiastic Fairmont Gold Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. A reliable individual with a proven track record in guest service environments, a meticulous eye for detail and dedication to long-term goals. Highly cooperative, structured, professional and proficient in recognizing and interacting with a person's psyche. Strong work ethic, adaptability and excellent intellectual capacity to learn, retain and apply new concepts of variable complexity to optimize productivity. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Fairmont Gold Supervisor
Fairmont Banff Springs Hotel
03.2023 - Current
- Demonstrated commitment to the organization's core values and standards, leading by example and fostering a culture of excellence.
- Maintained clean and well-organized working areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained a professional and presentable Fairmont Gold area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Ensuring the arrival and departure experience of all guests is seamless through the coordination of our market mix and special recovery guests.
- Answered phone calls, emails and messages promptly throughout the shift, closely following strict guidelines for customer service and satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of current and future tasks.
- Liaised effectively with other departments to address special requests and complaints made by guests.
- Handled guest's complaints, resolved issues, and optimized guest experience by delivering superior services.
- Managed escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Offering necessary appeasements for any guest service challenges and ensuring all guests issues are tracked and followed up for adequate service recovery.
- Solicited guest feedback to identify and improve on areas of improvement.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
Front Desk Supervisor
Courtyard By Marriott
10.2021 - 03.2023
- Ensuring all front desk team members receive adequate company policies and procedures training.
- Established and updated work schedules to account for changing staff levels and expected workload.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Collaborated with other departments to meet incoming guest's needs from pre-arrival to post-stay and maximize guest satisfaction.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Provided administrative support to co-workers, taking on additional tasks during high-volume periods.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Utilized guest and staff feedback to enhance guest relationships.
- Developed lasting relationships with all the guests that built extensive loyalty and drive hotel revenue.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
Education
Post Graduate Certificate - Global Hospitality Business Development
Seneca College of Applied Arts And Technology
North York, ON05.2021
Post Graduate Certificate - Supply Chain Management - Global Logistics
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON05.2020
Skills
- Goal-Oriented
- Complex Problem-Solving
- Attention to Detail
- Decision-Making
- Relationship Building
- Time Management
- Customer Retention
Accomplishments
- Contributed over $55000 in room revenue through upsells and about 35 positive guest mentions till date.
- Recognized as Star Power of Marriott in 2022 for generating 300% loyalty memberships in a single quarter.
- Successfully sold over 1000 Walmart Credit Cards in a calendar year.
Timeline
Fairmont Gold Supervisor
Fairmont Banff Springs Hotel
03.2023 - Current
Front Desk Supervisor
Courtyard By Marriott
10.2021 - 03.2023
Post Graduate Certificate - Global Hospitality Business Development
Seneca College of Applied Arts And Technology
Post Graduate Certificate - Supply Chain Management - Global Logistics
Conestoga College Institute of Technology And Advanced Learning
Quote
The One Who Has Courage Will Survive
Suku
Interests
Cricket
Music
Travelling
Cooking
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time offTeam Building / Company RetreatsFlexible work hoursPersonal development programsPaid sick leaveSimilar Profiles
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