Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

DHANANJAY RATHORE

Edmonton,AB

Summary

Dedicated hospitality specialist with a B.Sc in Hospitality and Hotel Administration, Smart Serve Ontario certification, and over five years of experience in different roles like Site Duty Manager, Guest Relations Manager, and Assistant General Manager. Proven track record in delivering exceptional guest experiences, improving operations, and leading teams. Currently studying for a Graduate Certificate in Global Hospitality Management in preparation for further career development.

Overview

9
9
years of professional experience

Work History

Fairmont Gold Supervisor

Accor Hotels
04.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Guest Services Supervisor

Hilton Hotels
08.2023 - Current
  • Oversee the daily operations of guest services to ensure exceptional service delivery.
  • Train and mentor guest services staff to maintain high standards of hospitality.
  • Address and resolve guest concerns and complaints in a professional manner.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Monitor and manage front desk activities, including check-ins and check-outs.
  • Assist in the development and implementation of guest service policies and procedures.
  • Maintain accurate records of guest interactions and transactions.
  • Conduct regular staff meetings to discuss updates, feedback, and improvements.

Front Office Associate- Part time

Innvest Hotels
12.2023 - 05.2024
  • Checking in and checking out guests efficiently while providing excellent customer service.
  • Managing reservation systems and handling guest inquiries.
  • Performing nightly audits to balance daily transactions and ensure financial accuracy.
  • Preparing and reconciling reports for management, including revenue summaries.
  • Addressing and resolving guest issues or complaints during the night shift.
  • Monitoring hotel security and ensuring guest safety.

Front Office Duty Manager

Accor Hotels
03.2022 - 01.2024
  • Managed operations for Accor-managed Residences during the FIFA 2022 World Cup.
  • Oversaw property inspections, addressed guest concerns, and ensured optimal functionality.
  • Prepared operational reports and coordinated with various departments for seamless operations.
  • Provided consistent feedback to elevate standards and exceed guest expectations.
  • Managed a large and diverse team of 50 professionals from various backgrounds.

Guest Services Associate

Taj Hotels, Resorts, Palaces and Safaries
08.2016 - 01.2024
  • Delivered personalized guest services to ensure a memorable and delightful experience.
  • Assisted in organizing and managing high-profile events and banquets.
  • Coordinated with various departments to cater to the specific needs and preferences of guests.
  • Maintained high standards of cleanliness and presentation in all service areas.
  • Resolved guest complaints and issues promptly and effectively.
  • Assisted in training new staff members on service standards and procedures.
  • Ensured compliance with health and safety regulations at all times.

Guest Experience Executive

Stay Vista Pvt Ltd
09.2021 - 03.2022
  • Oversaw a portfolio of 15 remote villas, ensuring smooth operation and exceptional guest services.
  • Managed property expenses, coordinated staff training, and implemented proactive measures.
  • Developed and executed marketing campaigns for underperforming properties.
  • Managed a large team of more than 50 professionals working for the individual villas.

Guest Relations Manager

Hotel Suryagarh Palace
09.2019 - 08.2021
  • Provided premium guest service experiences and managed daily bookings.
  • Coordinated check-in and check-out procedures, addressing guest requests promptly.
  • Managed the guest relations team, evaluated performance, and collaborated with other departments to enhance the overall guest experience.
  • Managed the concierge and guest intercept teams successfully.
  • Managed high-net-worth clients and their stay itineraries.

Assistant General Manager

Oyo Hotels
01.2019 - 09.2019
  • Ensured excellent guest experiences, managed housekeeping resources, and addressed guest escalations.

Education

Graduate Certificate -

Conestoga College
05.2024

Graduate Certificate - Global Hospitality Management

Conestoga College
04.2024

B.Sc. - Hospitality Management

IHM
07.2016

Skills

  • Hospitality Management
  • Microsoft Office
  • Time Management
  • Operating Expenses
  • Team Management
  • Occupational Safety and Health
  • Administrative Operations
  • Property Management Systems

LANGUAGES

English
Hindi
Punjabi

Timeline

Fairmont Gold Supervisor

Accor Hotels
04.2025 - Current

Front Office Associate- Part time

Innvest Hotels
12.2023 - 05.2024

Guest Services Supervisor

Hilton Hotels
08.2023 - Current

Front Office Duty Manager

Accor Hotels
03.2022 - 01.2024

Guest Experience Executive

Stay Vista Pvt Ltd
09.2021 - 03.2022

Guest Relations Manager

Hotel Suryagarh Palace
09.2019 - 08.2021

Assistant General Manager

Oyo Hotels
01.2019 - 09.2019

Guest Services Associate

Taj Hotels, Resorts, Palaces and Safaries
08.2016 - 01.2024

B.Sc. - Hospitality Management

IHM

Graduate Certificate -

Conestoga College

Graduate Certificate - Global Hospitality Management

Conestoga College

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DHANANJAY RATHORE