Andrew Chen
Business Systems Analyst
Summary
I'm a curious and driven Business Systems Analyst with a background in computer mathematics and insurance. I enjoy turning complex data into practical solutions, and I'm experienced in programming (Python, Java, C, C++, SQL) and collaborating across teams. Lately, I've been especially interested in capital markets, particularly equity derivatives and trading systems. I'm excited to keep growing in this space.
Overview
2
2
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Technical Support Representative
Oracle Resource Management
11.2023 - Current
- Resolved client inquiries and provided optimized solutions to enhance user experience.
- Collaborated with Sales, Underwriting, and Claims departments to deliver customer insights.
- Analyzed client/product patterns and provided recommendations to improve operational processes.
- Acted as a liaison between clients and claims adjusters in high-pressure scenarios.
Life Insurance Sales Representative
Primerica Canada
07.2023 - 11.2023
- Conducted Financial Needs Analysis for clients to match appropriate insurance/investment products.
- Specialized in Life, Health, Disability, Critical Illness, and Long-Term Care insurance.
- Educated clients on income protection and financial security strategies.
- Built and maintained long-term relationships with clients.
Education
Bachelor of Science - Computer Mathematics
Carleton University
Ottawa, Ontario 05.2001 -
Skills
Programming: Python, Java, C, C, SQL
Tools: Microsoft Excel, Word, PowerPoint, Outlook
Skills: Data Analysis, Critical Thinking, Problem Solving, Analytical Thinking, Interpersonal Communication
Certification
Society of Actuaries: Exam P (Probability), Exam FM (Financial Mathematics), Exam FAM (Fundamentals of Actuarial Mathematics)
Timeline
Technical Support Representative
Oracle Resource Management
11.2023 - Current
Life Insurance Sales Representative
Primerica Canada
07.2023 - 11.2023
Bachelor of Science - Computer Mathematics
Carleton University
05.2001 -
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