Harsh Modi - Technical Support Representative

Summary

Innovative Computer Engineer with a proven track record of delivering impactful data solutions over 2+ years. Proficient in Python for data manipulation and analysis, with a keen understanding of statistical modelling and machine learning. Proficient in the design and implementation of data pipelines, ETL processes and database optimization. Seeking a role that allows me to apply diverse project experience to contribute innovative solutions in a dynamic data-centric environment.

Overview

5

years of professional experience

1

Certification

Work History

Technical Support Representative

Gatestone & Co.Inc

Brantford,ON

02.2023 - 01.2024

Delivered exceptional customer service by adeptly addressing client inquiries and resolving issues
Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, satellite, digital phone, and computer issues
Applied excellent organizational abilities to manage conflicting demands, prioritize activities, and effectively handle multitasking responsibilities concurrently
Acquired in-depth product knowledge through continuous training, enabling provision of detailed information and recommendations to consumers
Promote and sell features, advantages, and benefits of client products and services to customers
Educate customers on proper use of products and services to prevent recurring issues.

Jr. Python Developer

Next Embedded & Software Technologies

Vadodara,Gujarat

04.2019 - 07.2021

Developed end-to-end solutions using Python, Flask, and Vue.js, ensuring seamless integration between front-end and back-end components.
Designed and optimized relational databases, improving data retrieval efficiency.
Created RESTful APIs to support mobile applications, resulting increase in API response speed.
Integrated machine learning models into Python applications for advanced data analysis and predictions.
Investigated new technologies like Docker or Kubernetes to streamline deployment processes while maintaining consistent dev/prod environment.
Improved application performance by optimizing Python code and implementing best practices.
Integrated Java-based web services into database management projects using Python.

Education

Master's of Engineering - Computer and Electrical Engineering

UNIVERSITY OF WINDSOR

Windsor, ON

12.2022

Bachelor's in Engineering - Computer Science and Engineering

GUJARAT TECHNOLOGICAL UNIVERSITY

Vadodara, India

09.2020

Skills

Tools: MATLAB, Tableau, Power BI, Jira, MS Project, MS Office, MS Word, MS PowerPoint, MS Excel(Vlookup, Conditional Formatting, Pivot Tables)
Programming: Python, C, C, C#, Java, Net, R
Databases: MS SQL, Oracle, MySQL, NoSQL
Methodologies: UML, SDLC, Agile/Scrum, Waterfall

Operating Systems: Windows, Linux
Soft Skills: Written Communication, Leadership, Project Management, Ethical Decision-Making, Adaptability, Problem Solving, Attention to detail
Concepts: Ethernet, OSI Model, TCP/IP, IP routing protocols
Software Patches

Certification

HTML, CSS and Javascript for Web Developers by John Hopkins University
Databases and SQL for Data Science and Python by IBM
Python for Data Science, AI & Development by IBM
IT Automation with Python by Google

Projects

Smart Parking Management System

· Developed a MATLAB-based Smart Parking Management System using logical functions, demonstrating expertise in optimizing parking infrastructure. Implemented a user-friendly Simulink program for real-time monitoring and immediate parking availability updates

Predicting Customer Churn Rate

· Predicting the Customer Churn rate in a bank using different statistical methods like SHAP( SHapely Additive exPlanations), RandomSearch, GridSearch, etc.

Prediction of Selling Price for different Products

· Implemented a pricing model using machine learning algorithms such as GBM, XGBoost, Random Forest, Neural Networks for a retail dataset, resulting in increase in revenue by strategically designing customer-specific offers.

Forecasting in Health Informatics

· Created a predictive health informatics model employing Neural Networks,integrated into an Android app for disease forecasting,offering a technological solution for early diagnosis of Malaria,Dengue, and Meningitis.

Timeline