Andres Alza
Etobicoke,CA
Summary
A positive and engaging person with experience in cashier and customer service management. Eager to blend exceptional organizational skills with diverse marketing, retail, and outreach experience in an office environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
RAM renovation
Costumer service, construction and renovation
- Notified superior when restoration of artifacts required outside experts.
- Improved client satisfaction by providing high-quality renovation services and maintaining open communication throughout the project.
- Reduced project delays by proactively identifying potential issues and offering effective solutions to address them.
- Coordinated waste disposal efficiently according to environmental regulations minimizing impact on surrounding areasenvironments.
NAPS
Traffic control-shipper/recicer
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
Sales Associate
GREEN AND CELAN HOME SOLUTIONS
02.2024 - Current
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our service offerings.
Customer Service Cashier
DrugTown Pharmacy
04.2023 - 07.2023
- Learned duties for various positions and provided backup at key times.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered product questions using knowledge of sales and store promotions.
- Met customer service goals and exceeded customer expectations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified and resolved discrepancies and errors in customer accounts.
Volunteer experience
Child specialist volunteer
05.2023 - 05.2023
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
Education
Business accounting -
Humber college
High School Dante Alighieri Academy
01.2023
Business SHSM -
Dante Alighieri Academy
01.2023
Skills
- Customer Service
- Documentation And Reporting
- Information Security
- Marketing
- Sales Techniques
Certification
Forklift Certification - The lift truck training program
Customer Service
100, efficiently, proactively and positively, 50, 75
Teamwork And Interpersonal Skills
retail sector, 100
Organization And Time Management
Newcomer Women's Service, Toronto, Montgomery's Inn Farmers Market
Personal Information
Title: Customer Service
Awards
- Co-operative Education Program Certificate of business, 2022-2023
- The Master Of Immigration and Entrepreneurship Achievement Certificate, 2022
References
Available Upon Request
Languages
English
Professional Working
Timeline
Sales Associate
GREEN AND CELAN HOME SOLUTIONS
02.2024 - Current
Volunteer experience
Child specialist volunteer
05.2023 - 05.2023
Customer Service Cashier
DrugTown Pharmacy
04.2023 - 07.2023
RAM renovation
Costumer service, construction and renovation
NAPS
Traffic control-shipper/recicer
Business accounting -
Humber college
High School Dante Alighieri Academy
Business SHSM -
Dante Alighieri Academy
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