Deleni Morris
Etobicoke ,ON
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Host/Bartender
Sassafraz Restaurant
Toronto, ON
- Booked reservations for small and large parties prepped tables hosted VIP events hosted holiday parties, weddings, birthday parties and company gatherings handled emails, online bookings, telephone and walk-in reservations in fast paced enviornment bartended during regular restaurant hours and special events
VIP Bartender
Latin Sparks Fesitival
Toronto, ON
08.2018
- Hosted the VIP section
- Served bottles and drinks to booths and customers
- Handled cash
Bartender
The Rec Room
Toronto, ON
10.2022 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Team Leader/Supervisor-Contract
CNE - Canadian National Exhibition
Toronto, ON
08.2022 - 09.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Lead Bartender
SOS Festival- Contract
Toronto, ON
08.2022 - 08.2022
Lead Bartender-Contract
Kingston Festival Concert
Toronto, ON
08.2022 - 08.2022
Lead Bartender VIP-Contract
Latin Sparks Festival
Toronto, ON
08.2022 - 08.2022
Bartender/Server- Part Time
Z bar and grille
Toronto, ON
11.2021 - 07.2022
- Opening and closing the establishment
- Greeting and serving customers in a busy fast paced environment
- Packing food and alcohol for uber eats, skip the dishes and door dash
- Collecting payments from customers
- Operating point of sale terminals and providing bills to customers
- Cleaning the bar and the area around it
- Operating blenders, coffee makers, and other equipment
- Washing glassware and bar utensils
- Monitoring bar inventory and ordering supplies and ingredients when needed
- Ensuring compliance with federal, provincial or territorial liquor and food safety regulations
Customer Service Representative
LCBO
05.2020 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Seasonal employeeCook/ Youth Leader/ Event Adminstrator
PC Loblaws Cooking School
09.2018 - 01.2020
Office Manager, Bar Manager, Prep Team, Line Cook
Hearty Catering
01.2018 - 01.2020
Guest Services/Reservation Coordinator/ Housekeeping/Bar Management
Queens Landing Inn
05.2015 - 11.2018
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Seasonal Employee
Call Centre Representative
George Brown College
10.2015 - 10.2016
Assistant Office Manager/ Bar Assistant Manager
The Yorkville Club
01.2008 - 01.2011
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
Education
DCS / DEC in Hospitality and Tourism -
George Brown College
Toronto, ON09.2021
Diploma in Child and Youth Program -
George Brown College
Toronto, ON06.2018
Skills
- 15 years of experience in the Customer Service, Hospitality and Administrative field
- Demonstrated excellent telephone manner while providing information accurately and in a timely manner
- Handled cash, debit and credit transactions; balanced cash register at the end of shift, and banking deposits
- Customer Service
- CSR
- Customer Care
- Customer Support
- Payroll
- Receptionist
- Restaurant Management
- Event Planning
- Office Management
- Management
Languages
English
Full Professional
Certification
- Child and Youth Worker Diploma
- Hospitality and Tourism Diploma
- Medical Office Assistant Certificate
Additional Information
Smart Serve certified, Food Handlers Certificate
Timeline
Bartender
The Rec Room
10.2022 - 07.2024
Team Leader/Supervisor-Contract
CNE - Canadian National Exhibition
08.2022 - 09.2022
Lead Bartender
SOS Festival- Contract
08.2022 - 08.2022
Lead Bartender-Contract
Kingston Festival Concert
08.2022 - 08.2022
Lead Bartender VIP-Contract
Latin Sparks Festival
08.2022 - 08.2022
Bartender/Server- Part Time
Z bar and grille
11.2021 - 07.2022
Customer Service Representative
LCBO
05.2020 - 08.2020
Seasonal employeeCook/ Youth Leader/ Event Adminstrator
PC Loblaws Cooking School
09.2018 - 01.2020
VIP Bartender
Latin Sparks Fesitival
08.2018
Office Manager, Bar Manager, Prep Team, Line Cook
Hearty Catering
01.2018 - 01.2020
Seasonal Employee
Call Centre Representative
10.2015 - 10.2016
Guest Services/Reservation Coordinator/ Housekeeping/Bar Management
Queens Landing Inn
05.2015 - 11.2018
Assistant Office Manager/ Bar Assistant Manager
The Yorkville Club
01.2008 - 01.2011
DCS / DEC in Hospitality and Tourism -
George Brown College
Diploma in Child and Youth Program -
George Brown College
- Child and Youth Worker Diploma
- Hospitality and Tourism Diploma
- Medical Office Assistant Certificate
Host/Bartender
Sassafraz Restaurant