Mauricio Parada Bernal
Etobicoke,ON
Summary
Dynamic Property Maintenance Technician with a proven track record at MB Specialty Contractor, excelling in project management and quality control. Adept at resolving conflicts and enhancing tenant relations, I consistently deliver exceptional service while ensuring compliance with safety protocols. Recognized for my ability to manage timelines effectively and provide innovative repair solutions. Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Maintenance / Renovation Technician
MB Speciality Contractor
TORONTO, ON
09.2018 - 11.2025
- Coordinated with property managers to ensure tasks were completed efficiently and according to building standards.
- Responded to maintenance requests, assessed site conditions, and provided repair solutions.
- Managed project timelines, protected work areas, and ensured quality standards were met.
- Resolved customer complaints in a professional manner.
- Monitored progress of projects to ensure timely completion within budget parameters.
- Conducted quality control inspections throughout the course of a project.
- Maintained records of all construction activities including materials used, labor costs.
- Supervised overall safety protocols while working at the job site.
- Followed up with clients after completion of work to ensure satisfaction.
Customer Service & Operations Support
August Con
Oakville, ON
05.2016 - 07.2018
- Supported clients and tenants with inquiries, scheduling, and service coordination.
- Maintained documentation, processed requests, and assisted in daily business operations.
- Ensured clear communication between departments, contractors, and clients.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Diploma - Real Property Administration
Seneca Polytechnic
Stephen E.Quinlan Building, 70 The Pond Rd, North 12-2022
High School Diploma -
Port Credit Secondary School
MississaugaSkills
- Property Maintenance & Repairs
- Tenant Relations & Customer Support
- Work Order Management
- Vendor Coordination
- Building Inspections
- Renovation & Restoration Work
- Documentation & Reporting
- Time Management & Prioritization
- Safety protocols
- Property maintenance
- Repair solutions
- Quality control
- Project management
- Time management
- Communication skills
- Documentation management
- Client follow-up
- Conflict resolution
- Problem solving
- Adaptability
- Documentation and reporting
- Decision-making
Certification
- WHMIS
- Supervisor training
- First Aid & CPR
References
Available upon request
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Property Maintenance / Renovation Technician
MB Speciality Contractor
09.2018 - 11.2025
Customer Service & Operations Support
August Con
05.2016 - 07.2018
Diploma - Real Property Administration
Seneca Polytechnic
High School Diploma -
Port Credit Secondary School