Andrea Reid
Peterborough,ON
Summary
Organized, dedicated and professional. Accustomed to providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively and efficiently in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Support Clerk
Kawartha Credit Union
02.2023 - Current
- Routed correspondence, documents, and messages to correct departments and staff members.
- Provided quality clerical support through data entry, document management and email correspondence.
- Maintained filing areas and organized customer documents for easy retrieval of information.
- Improved customer satisfaction ratings by promptly addressing inquiries and resolving issues in a professional manner through Service Now.
- Contributed to a positive team atmosphere by collaborating with colleagues on specific tasks and projects.
- Improved employee productivity with effective time management strategies for daily tasks.
- Assisted in the development and implementation of new administrative procedures.
- Identified and recommended changes to existing processes and procedures to improve accuracy, efficiency, and quality service.
Restaurant Server
The Pin
06.2021 - 01.2023
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed over 20 calls per day, answered phone messages and organized reservations, special requests and large parties
Restaurant Front of House Manager
The Olde Stone Brewing Company
10.2013 - 03.2021
- Managed day-to-day front of house operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Managed inventory through effective ordering and stocking.
- Used Excel to create staff schedules and manage bi weekly tip distribution.
- Managed dining and bar costs by conducting weekly depletion analysis.
- Managed 2 schedules for 11 staff, and maintained adequate coverage for all shifts
Restaurant Server
Hot Belly Mama's
08.2006 - 10.2013
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Correct billing, payment processing and cash management practices.
- Supported fellow 6 person wait staff who attended to specific needs of countless customers daily for Cajun Creole restaurant located downtown Peterborough.
Education
High School Diploma -
Adam Scott Colligiate
Peterborough, ON01.1995
Skills
- Customer Service and Rapport
- Transactions and Cash Handling
- Hospitality Management
- Inventory Records
- Phone Inquiries
- Basic knowledge of Microsoft Excel and Word, LOS And Doxim
- Spreadsheet Management
- Data entry proficiency
- Organizational Skills
- Strong Work Ethic
- Professionalism and Courtesy
- Record Sorting and Filing
- Problem-solving aptitude
- Outgoing Mail Preparation
- Mail Processing
Timeline
Administrative Support Clerk
Kawartha Credit Union
02.2023 - Current
Restaurant Server
The Pin
06.2021 - 01.2023
Restaurant Front of House Manager
The Olde Stone Brewing Company
10.2013 - 03.2021
Restaurant Server
Hot Belly Mama's
08.2006 - 10.2013
High School Diploma -
Adam Scott Colligiate
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