Andrea Reid
Peterborough,ON
Summary
Organized, dedicated and professional. Accustomed to providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively and efficiently in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Support Clerk
Kawartha Credit Union
Peterborough, ON
02.2023 - Current
- Routed correspondence, documents, and messages to correct departments and staff members.
- Provided quality clerical support through data entry, document management and email correspondence.
- Maintained filing areas and organized customer documents for easy retrieval of information.
- Improved customer satisfaction ratings by promptly addressing inquiries and resolving issues in a professional manner through Service Now.
- Contributed to a positive team atmosphere by collaborating with colleagues on specific tasks and projects.
- Improved employee productivity with effective time management strategies for daily tasks.
- Assisted in the development and implementation of new administrative procedures.
- Identified and recommended changes to existing processes and procedures to improve accuracy, efficiency, and quality service.
Restaurant Server
The Pin
Peterborough, ON
06.2021 - 01.2023
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed over 20 calls per day, answered phone messages and organized reservations, special requests and large parties
Restaurant Front of House Manager
The Olde Stone Brewing Company
Peterborough, ON
10.2013 - 03.2021
- Managed day-to-day front of house operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Managed inventory through effective ordering and stocking.
- Used Excel to create staff schedules and manage bi weekly tip distribution.
- Managed dining and bar costs by conducting weekly depletion analysis.
- Managed 2 schedules for 11 staff, and maintained adequate coverage for all shifts
Restaurant Server
Hot Belly Mama's
Peterborough, ON
08.2006 - 10.2013
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Correct billing, payment processing and cash management practices.
- Supported fellow 6 person wait staff who attended to specific needs of countless customers daily for Cajun Creole restaurant located downtown Peterborough.
Education
High School Diploma -
Adam Scott Colligiate
Peterborough, ON01.1995
Skills
- Customer Service and Rapport
- Transactions and Cash Handling
- Hospitality Management
- Inventory Records
- Phone Inquiries
- Basic knowledge of Microsoft Excel and Word, LOS And Doxim
- Spreadsheet Management
- Data entry proficiency
- Organizational Skills
- Strong Work Ethic
- Professionalism and Courtesy
- Record Sorting and Filing
- Problem-solving aptitude
- Outgoing Mail Preparation
- Mail Processing
Timeline
Administrative Support Clerk
Kawartha Credit Union
02.2023 - Current
Restaurant Server
The Pin
06.2021 - 01.2023
Restaurant Front of House Manager
The Olde Stone Brewing Company
10.2013 - 03.2021
Restaurant Server
Hot Belly Mama's
08.2006 - 10.2013
High School Diploma -
Adam Scott Colligiate