Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Awards
Music,social and i love sports, basketball, baseball, soccer.
Additional Information
Timeline
Generic

Steve Rudahinduka

Niagara,ON

Summary

Results-oriented Office Administrator with over 9 years of experience in Administrative Support Services. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Self-motivated and able to thrive in a team-oriented setting with the ability to lead, inspire and motivate others. Able to effectively communicate with members of the consular department, visa applicants and governmental personnel. Vast experience working in a long term care facility, LTC Demonstrated ability to work effectively with all levels of staff, teams, patients and families. Smart professional skilled in organizing documents, managing calendars, scheduling appointments, and maintaining databases. Experienced in file management, customer service, and office equipment upkeep. Dedicated to providing a high level of customer service and accuracy in all tasks. Adaptable professional with 6 years of work experience and a proven knowledge of executive support, staff training and development, and workflow prioritization. Focused student with knowledge of customer service, data entry and records management. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals. Hardworking professional with 4 years of experience and a proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to successfully fill the Administrative role at your company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Organizational operations including administrative duties. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administrative Support Clerk

ODSP
05.2023 - Current
  • Support and interact with clients at the reception and support them with different services
  • Connecting clients to their Case workers to help them with the ODSP services
  • Continue to support clients through my benefits and answer different questions on the phone
  • Communicate with my co-workers the tasks that needs to be done and the deadline
  • Weekly meeting with our Manager to improve our services offered to our clients.

Submission Officer

VFS Global
01.2022 - 07.2022
  • Supporting customers with their visa applications to Nigeria and making sure they filled out the online forms, paid the fees and submitting it to the High Commissioner of Nigeria
  • Partnership and continue to coordinate with different Embassies in Ottawa either solving different issues of our customers and going beyond our expectations to make sure every customer is heard and the rest of our team provide an exceptional customer services to all
  • Data entry and making sure I track every customer status of their visa applied for and making reports on how many visas issued in a month
  • Making sure, clients have all the required documents or mailed to us all that is needed for their visa applications
  • Responding to all inquiries by email and phone to update our customers the status of their visa applications and
  • Follow up with our customers on the phone and email to provide missing documents
  • Making reports at the end of the day and submitting checks deposited with other documents at the TD Bank
  • Working as a team with the Deputy Manager to handle other cases, such as mailing back all applicants passports with visas.
  • Communicated with people from various cultures and backgrounds on application process
  • Assisted clients with completion of applications and paperwork
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
  • Scheduled appointments with applicants to gather information and explain benefits processes

Support Worker

Bairn Croft Residential Services Inc.
07.2021 - 12.2021
  • Working with developmental Disability people at the French Hill apartment was a good experience, working towards the development of the disability people
  • My role was to make sure I help the residence with the chores, daily activities
  • Support the residence to feed them, give them medication on time
  • To continue to pay attention to the clients, making sure every morning all the clients have taken their breakfast
  • Making sure Lunch is served on time and medication is given and complete all the data in the system
  • Also to complete accurately in the specified binders and adding all the details required
  • Continue to pay attention to the residence by guiding them to do different activities, Such as, doing blocks, sorting out puzzles
  • Preparing or reporting in the specified binders different activities or chores completed by the resident at the end of my shift
  • Cleaning, making sure the house is tidy and clean daily
  • Making sure, i know who to call in case of Emergency or a resident has run away, to make sure i call 911
  • Understanding how to use the fire extinguisher in case of emergency and where they are located in the apartment
  • Making sure the house does not run out of food,water for the residence
  • Working with my colleagues to deal with difficult situations in the apartment, a client or resident has run away or refusing to sleep or eat or taking medication prescribed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Helped clients manage and reach individual goals, supporting independent progression and social skills
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule
  • Kept clients engaged in social networks and communities for personal health and growth

Consular Assistant

US Embassy
08.2012 - 10.2018
  • Support visa applicants with the visa application process
  • Support applicants with the citizen support services (Passport renewal, document neutralization, etc.)
  • Support American citizens with emergency issues in the consular section or outside the office (Prison issues, National and local process)
  • Give feedback to the visa applicants and request for any required documents
  • Support American citizens with National Visa Applications and any other documents required
  • Interact with the Rwanda Government on behalf of the new America entrants.

TRAVEL ASSISTANT AND PROTOCOL

U.S. Embassy
01.2009 - 01.2012
  • Preparing travel Authorization, travel advance requests for all employees, most especially CDC doctors, drivers traveling on site visits
  • Preparing travel authorizations for in-country travel, coordinating with motor pool for vehicle and driver management, making in country hotel reservations
  • Serving as draft responder for e-Country Clearance (ECC) requests, making hotel reservations as requested by the traveler and/or control officer and enters hotel and control officer information in ECC system
  • Obtaining paperwork from travelers to request visas for official travel to third countries
  • Assisting TDY or VIP visitors with travel arrangements such as ticket changes or re-confirmations for onward travel
  • Coordinator with the Motorpool to get transportation vehicles for welcoming VIP at the Airport and knowing how many drivers are expected to be at the airport
  • Experience working with High ranking Officers in Coordinating Ambassador`s, Deputy Chief of Mission visitors either from USA or any other Country
  • Lastly but not least, experience in customer services, resolving problems and how to act fast and volunteer to work as a team to resolve customers problems.

Education

CPR Certification in Standard First Aid type C -

St Joseph Ambulance
St. Catharines, ON
07.2025

CERTIFICATION in Community Support Worker -

IBT College
St. Catharines, ON
07.2022

BACHELOR DEGREE IN PUBLIC ADMINISTRATION & SOCIAL SCIENCES -

Kigali Independent University
Rwanda
11.2008

Skills

  • Microsoft word
  • Excel
  • Internet
  • PowerPoint
  • Outlook
  • Emergency Situations
  • Billing Procedures
  • Resolve Systems Service Management
  • Customer Satisfaction
  • Customer Needs Assessments
  • Customer Inquiries
  • Corporate Policies and Procedures
  • Operations Improvement
  • Creative Solutions
  • Fraud Prevention and Detection
  • Customer Loyalty
  • Passenger Documentation
  • Product Availability
  • Office Support
  • Call Control
  • Standard Operating Procedure
  • Information Validation
  • Regulatory Compliance
  • Continuous Improvement
  • Workflow Monitoring
  • High-Volume Environments
  • Fraud and Anomaly Analysis
  • Office Operations
  • Money Orders
  • Procedure Reviewing
  • Risk Level Determination
  • Reporting
  • Account Information Review
  • French
  • Training & Development
  • Records Management
  • Databases
  • Recruiting
  • English
  • Presentation Skills
  • Administrative Experience
  • Quality Assurance
  • Research
  • Office Management
  • Event Planning
  • Communication Skills
  • Writing Skills
  • Multilingual
  • Organizational Skills
  • Microsoft Office
  • Management
  • Conflict Management
  • Personal Assistant Experience
  • Negotiation
  • Employee Orientation
  • Time management
  • Supply chain
  • Word processing
  • Computer skills
  • Typing
  • Procurement
  • Microsoft Access
  • Cash handling
  • Cash management
  • Filing
  • Hospitality
  • Transportation management systems (4 years)
  • Leadership,organized (4 years)
  • Communication skills,organized,leadership,customer support (5 years)
  • Customer support,retail and resourceful person (4 years)
  • Supply chain and logistics (4 years)
  • Supply chain (2 years)
  • Serving it right (3 years)
  • Appointment Scheduling
  • Data Entry
  • Office Administration
  • Clerical Support
  • Document Control
  • Travel Coordination
  • Reception Oversight
  • Filing and Data Archiving
  • Conflict Mediation
  • Performance Improvement
  • Mail Distribution
  • Documentation and Reporting
  • Microsoft Excel
  • Scheduling and Calendar Management
  • Records Administration
  • Document Conversion
  • Microsoft Office Suite
  • Documentation and Recordkeeping
  • Policy and Procedure
  • Dedicated Team Player
  • Tech-Savvy
  • Document Retrieval
  • Administrative Support
  • Process Optimization
  • Critical Thinking
  • Coordination
  • Microsoft Outlook
  • Travel Administration
  • Writing Reports
  • Time Management
  • Event Coordination
  • Meeting Arrangements
  • Resourceful
  • Relationship Building
  • Internet Research
  • Stocking and replenishing

Certification

  • French as a Second Language, 01/2023, Present, Studied French from High school.
  • Improving Performance Leadership Workshop, 10/2011, Present, Different scenarios of ways on how Leadership can be more improved in any Organization. What describes a better leader in a society with different qualities, example working together to achieve a common goal either in a society or in any organization. Dedication provided by the leader to show how much he cares for the society or the organization to be able to lead better and showing good examples as a leader.
  • In recognition of successful completion of RP 248 FSN Supervisory Skills Workshop, 06/2014, Present, This was one of the interesting workshop we learnt about the supervisors skills, Training the Embassy supervisors to be better and always try to go extra mile to help others or work in a team to achieve a common goal. Better communication, it is important in a organization for the supervisors to use all the resources given to communicate to be able to know what can be done better or improve. Resolve customers problems, or volunteer to act first to resolve disputes from customers. Motivating other staff for the job well done, it is important to recognize the staff that have showed a huge impact on the organization.

Languages

English
French
Limited Working

Personal Information

  • Ottawa, ON
  • Oakville, ON
  • Niagara Falls, ON

Awards

Managing Customer services, 06/2011, How to resolve customers problems at the counter. Improving ways of assisting customers by listening and acting fast to resolve customers issues or how the customer is satisfied with the services rendered to him/her. Getting reviews on the services we offer to the customers.

Music,social and i love sports, basketball, baseball, soccer.

I love music, it motives me while i am working out or taking a walk and it is fun to listen anytime and dance.

Sports such as basketball, it`s unique and challenging and loveable to everyone. Personally, it is my favorite sport because i release all the stress while playing basketball with friends and it teaches you how to be a team player.

Socialization is very important to me because you meet different people, learn new cultures and experience.


Additional Information

Personally, i am very resourceful, kind and sweet person and always eager to learn new skills. I am also a team player, i enjoy working with customers, resolve customer problems, and i love a challenging work because i pay attention to detail and work hard until the job is done.

Timeline

Administrative Support Clerk

ODSP
05.2023 - Current

Submission Officer

VFS Global
01.2022 - 07.2022

Support Worker

Bairn Croft Residential Services Inc.
07.2021 - 12.2021

Consular Assistant

US Embassy
08.2012 - 10.2018

TRAVEL ASSISTANT AND PROTOCOL

U.S. Embassy
01.2009 - 01.2012

CPR Certification in Standard First Aid type C -

St Joseph Ambulance

CERTIFICATION in Community Support Worker -

IBT College

BACHELOR DEGREE IN PUBLIC ADMINISTRATION & SOCIAL SCIENCES -

Kigali Independent University
Steve Rudahinduka