Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alessia Di Cristo

Hamilton,ON

Summary

Proven achiever with extensive experience in administrative and sales roles, notably at National Bank of Canada. Excelled in document management and customer relations, enhancing operational efficiency and client satisfaction. Skilled in data entry and relationship building, consistently exceeding targets through strategic planning and team collaboration.

Overview

2
2
years of professional experience

Work History

Administrative Support Clerk

National Bank of Canada
10.2023 - Current
  • Streamlined office operations by implementing efficient filing systems and document management procedures.
  • Monitored departmental budget closely, identifying opportunities for cost savings and making recommendations to management based on findings.
  • Continuously updated and expanded knowledge of office software applications through self-directed learning efforts focused on increasing efficiency in daily tasks.
  • Maintained strict confidentiality when handling sensitive information such as personnel files or financial data from various departments within the company.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for higher management.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.

Sales Administrator

DataExpress
08.2023 - 12.2023
  • Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
  • Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Followed up with customers to review their service experience with our representatives and collected information on their overall order experience.

Sales Representative/Merchandiser

Shoppers Drug Mart
11.2022 - 01.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Exceeded sales targets through effective planning and goal setting.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.

Education

High School Diploma -

Rosemere High School
Rosemère, QC
06.2022

Skills

    Verbal Communication

    File Organization

    Data entry proficiency

    Document Management

    Expense Tracking

    Customer Service

    Time Management

    Critical Thinking

    Dedicated Team Player

    Customer and client relations

    Relationship Building

    Data Entry

    Professional and mature

    Computer Proficiency

    Data Collection

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Administrative Support Clerk

National Bank of Canada
10.2023 - Current

Sales Administrator

DataExpress
08.2023 - 12.2023

Sales Representative/Merchandiser

Shoppers Drug Mart
11.2022 - 01.2023

High School Diploma -

Rosemere High School

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Alessia Di Cristo