Andrea Muniz
Santa Fe Springs
Summary
Professional sales expert with proven track record in driving revenue growth and client satisfaction. Known for strong team collaboration, adaptability, and delivering consistent results. Utilizes strategic communication and negotiation to secure deals. Knowledge of market trends and customer needs to maximize revenue.
Overview
29
29
years of professional experience
Work History
Senior Inside Sales Representative
West Coast Aluminum and Stainless
03.2024 - Current
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored competitor activities to stay informed of industry trends, adjusting sales strategies accordingly.
- Supported outside sales representatives during the closing stages of larger deals enabling a smoother transition for customers.
- Improved internal communication between inside sales team members by establishing regular meetings where best practices were shared.
- Negotiated contracts with new clients ensuring mutually beneficial terms while adhering to company policies and guidelines.
- Generated high-quality leads through targeted prospecting activities such as cold calling, email campaigns, and social media outreach.
Recruiter
Alliance Ground International
09.2021 - 03.2024
- Support onboarding processes by conducting background checks, reference checks, verifying employment eligibility, and assisting new hires with paperwork completion.
- Coordinated interview schedules for hiring managers and candidates, optimizing the process for both parties convenience and availability.
- Streamlined candidate sourcing by utilizing various online platforms and social media networks.
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Communicated with applicants across various stages of hiring process.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted in person and phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Participated in job fairs to recruit new talent.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
Inside Sales Representative
McNichols
01.2021 - 09.2021
- Inside Sales Representative, Selling Hole Products in Steel, Aluminum and Stainless
- Assisting walk in customers with their metal needs
- Diagnosing what their projects require and offering alternates to make the sale
- High volume sales calls and extremely detailed orders
- Must be sure that I educate the customer on all specifications, for instance Load Tables which are extremely important to the safety aspect of their project
- Team Atmosphere
- We all assist each other to make sure the customer has a seamless experience
Inside Sales Representative
Patton Steel
08.2020 - 01.2021
- Inside Sales Representative selling and buying Steel, Aluminum, Stainless Steel, tools, etc
- Worked the retail counter which helped gain tool and ornamental knowledge
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Sales Admin/Sales Assistant
Little Giant Ladders Systems
10.2019 - 07.2020
- Sales Assistant, Sales Admin, Marketing, Customer Service
- Daily tasks consist of updating all customer portals (Orders, Expedites, Cancellations, Returns, Etc.)
- All emails must be handled in a timely manner (Orders, Customer Service, Marketing Requests, Returns, Show Order, Etc.)
- I assist 3 Outside Sales Reps and handle all of their requests
- I have weekly training as far as products, safety and company procedures
- I have been certified in knowledge & safety of one of our ladder lines
- I handle all that is given to me in all fields
Inside Sales Representative
Affiliated Metals (A Div. of Reliance Bralco)
01.2019 - 07.2019
- Inside Sales Representative selling Aluminum, Stainless Steel, Custom/Special Orders and Service
- I transferred from the Santa Fe Springs California branch to this Salt Lake City Utah Reliance Company
Inside Sales Representative
Reliance Metal Center
11.2011 - 12.2018
- Inside sales representative selling aluminum, stainless and service
- Close team environment
- We work together to be productive and successful
- I'm the ISC Representative for our inside sales department
- I bring issues to the table to find resolution and bring information back to our department to bring awareness and correct any problems
- Ability to balance heavy workload
- Customer service and product knowledge is a huge part of this position
- Multitasking skills are used daily
Inside Sales Representative
Coast Aluminum and Architectural
01.2001 - 08.2011
- Inside sales representative selling aluminum, stainless and architectural products
- High product knowledge (Bar, plate, tube, pipe, architectural stainless and aluminum knowledge)
- Top sales representative
- Worked with management and assisted with their duties
- Managed large contracts
Inside Sales Representative
Copper & Brass Sales/Thyssen Krupp
06.1996 - 03.1999
- Started at this company as the receptionist
- Was quickly promoted to Branch Coordinator/Customer Service
- Solved customer service issues and handled inter branch transfers and all communications with all branches
- Learned about products sold & services offered (Red Metals, Aluminum and Stainless Alloys)
- Was promoted to inside sales representative and succeeded all sales goals
Education
HS DIPLOMA -
NORWALK HIGH SCHOOL
Skills
- In-depth product knowledge
- Exceptional organization & communication skills
- Extreme customer service experience
- Ability to maximize a sale and create new business
- Detail oriented
- Multitasking skills
- Efficient in all areas
- Team player
- Strong work ethic
- Problem solving skills
- Customer relationship building
- Effective negotiation
- Strategic prospecting
- Candidate screening
- Goal oriented
- Pipeline management
- Applicant tracking systems
- Exceptional customer service
- Recruiting and sourcing
Leadership Experience
- Volunteer, Orange County Jr All American Football Conference, 3 years, Badge Team Manager & Must Play Monitor
- Volunteer, San Gabriel Valley Jr All American Football Conference, 13 years, Badge Team Athletic Director - 4 years
- Executive Board Member, SGVJAAFC, 3 years, Conference Representative
- Executive Board Member, SGVJAAFC, 2 years, Conference Secretary
- Executive Board Member, SGVJAAFC, 3 years, Jr. Peewee Vice President
- Executive Board Member, SGVJAAFC, 1 year, Jr Peewee President
- Executive Board Member, SGVJAAFC, Current/5 years, Jr. Gremlin President
- Volunteer, SFHS Football Boosters, 5 years
Timeline
Senior Inside Sales Representative
West Coast Aluminum and Stainless
03.2024 - Current
Recruiter
Alliance Ground International
09.2021 - 03.2024
Inside Sales Representative
McNichols
01.2021 - 09.2021
Inside Sales Representative
Patton Steel
08.2020 - 01.2021
Sales Admin/Sales Assistant
Little Giant Ladders Systems
10.2019 - 07.2020
Inside Sales Representative
Affiliated Metals (A Div. of Reliance Bralco)
01.2019 - 07.2019
Inside Sales Representative
Reliance Metal Center
11.2011 - 12.2018
Inside Sales Representative
Coast Aluminum and Architectural
01.2001 - 08.2011
Inside Sales Representative
Copper & Brass Sales/Thyssen Krupp
06.1996 - 03.1999
HS DIPLOMA -
NORWALK HIGH SCHOOL
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