Jitin Girdhar

• Responding promptly to customer inquiries / pricing & communicating with customers through various channels (email, telephone & walk ins)
• Explaining and demonstrating features of products and services to walk Ins/ Email/ phone
• Form proposals based on customer requested specifications, preparing formal quotations.
• follow up quotations and try to convert them to Sale to the best of ability.
• · Entering & Processing orders received and assist customers with order issues/ pricing updating on the PO’s.
• Acknowledging customer’s PO received and updating/ communicating on lead time via email/ phone.
• Processing orders once the Equipment's / parts are ready to ship via printing packing slips & invoicing to the customers
• Coordinating with freight companies/ Purolator/ UPS for getting freight quotes followed by getting approvals from customer to ship order.
• Preparing Commercial invoices, proforma & cross border papers for shipments going to USA.
• Packing small orders for parts in a box to be shipped thru Purolator/ UPS (Processing all paper work online)

· Collaborating with internal departments to facilitate client needs such as order tracking, delivery dates and inventory availability.

• Addressing customers complaint, giving them proper resolution by coordinating with Engineers/ mechanics & Generate quotes for recommended repairs.
• Addressing Queries pertaining to Return of Equipments in accordance to our warranty cards followed by Preparation of RMA’s/ reversing Of Invoices
• Maintain a positive, empathetic, and professional attitude toward customers at all times;
• Responding promptly to customer inquiries;
• Communicating with customers through various channels (email and telephone);
• Acknowledging and resolving customer inquiries/complaints;
• Knowledge of service offerings to best assist customers;
• Processing pickups, rates, tracing requests, lost freight inquiries, etc.;
• Keeping records of customer interactions through available software;
• Communicating and coordinating with colleagues as necessary;
• Ensure customer satisfaction and provide professional customer support;
• Work with sales representatives and other colleagues daily to provide utmost service to customers.
• Collaborating with internal departments to facilitate client needs such as order tracking, delivery dates and inventory availability.
• Generate quotes for preventive maintenances, recommended repairs and for sales equipment start-ups;
• Form proposals based on customer requested specifications, preparing formal quotations, follow up quotations, monitor project status and provide customer service

Enter orders, provide price quotes, and assist customers with order issues

• · Create superior customer experiences by responding, listening, engaging and understanding the needs of current and potential customers and matching their needs to our lending solutions.
• · Taking inbound calls to resolve customer inquiries while demonstrating compassion and empathy
• · Accurately enter data, follow scripts, maintain records and handle high call volumes in a fast-paced environment.
• · Experience servicing customers in a multi – channel environment, phone, chat, email, social media
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

• · Handling Team for cold calls and corporate selling of Residential units through giving corporate presentations of the project.
• · Develop positive and trusting relationships with customers by addressing individual needs pertaining to buying of residential unit.
• · Scheduled walkthroughs of prospective properties and guided clients through each home's features and value
• · Managed and scheduled showings and initiated necessary follow up on feedback
• · Created and delivered presentations to clients in order to educate them on specific residential project.
• · Generating good leads from cold calling , lead generation and appointment setting for pipeline building.
• · Organizing and Coordinating Exhibitions for the sale of new residential projects to generate leads and subsequently working on them to close the deal.
• · Planned and executed local promotion and brand building activities like advertising in the newspaper, magazines, hoardings for brand visibility.
• · Managed and scheduled showings and initiated necessary follow up on feedback
• .· Prepared Listing Agreements, Purchase Agreements, Disclosures as well as obtained signatures by meeting with clients