Angie Tellier
Chatham-Kent,ON
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and driving sales growth at Lally Kia. Within the top 10 performers in sales within the Lally Automotive Group. Skilled in CRM proficiency and exceptional customer service, adept at fostering long-term client relationships and executing strategic sales techniques. Successfully increased sales revenue through insightful product recommendations and superior service, demonstrating a results-driven approach and meticulous attention to detail.
Overview
14
14
years of professional experience
Work History
Inside-sales-representative
Lally Kia
Chatham, ON
05.2020 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
Owner/Operator
A And E Maids
Hamilton, ON
01.2010 - 12.2019
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Marketing and consulting
Mortgage Agent
Mission 35 Mortgages
Hamilton, ON
01.2017 - 05.2018
- Provided thorough explanations of various mortgage products to clients, assisting them in selecting the best option for their needs.
- Maintained a high level of professionalism in all interactions, fostering trust and building long-term client relationships.
- Negotiated favorable mortgage terms with lenders, resulting in lower interest rates and fees for clients.
Education
OMVIC License - Automotive Certification Course
Georgian College
Barrie, ON03.2020
Mortgage Agent License - Mortgages
Real Estate & Mortgage Institute of Canada
Mississauga, ON11.2016
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Product Knowledge
- Relationship Development
- Adept multi-tasker
- Upselling and Cross Selling
- Customer Relationship Management
- Email and Phone Etiquette
- Driven
- Organized and Efficient
- Issue Resolution
- Data Entry
- Relationship Building
- Client Relationship Management
- CRM proficiency
Timeline
Inside-sales-representative
Lally Kia
05.2020 - Current
Mortgage Agent
Mission 35 Mortgages
01.2017 - 05.2018
Owner/Operator
A And E Maids
01.2010 - 12.2019
OMVIC License - Automotive Certification Course
Georgian College
Mortgage Agent License - Mortgages
Real Estate & Mortgage Institute of Canada