Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Dobec

Elmsdale

Summary

Inside Sales Representative with a proven track record at Birdstairs Electrical Sales, excelling in client support and relationship development. Recognized for enhancing customer satisfaction and increasing sales revenue through effective troubleshooting and tailored solutions. Committed to achieving measurable goals while maintaining organized and efficient operations in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Inside Sales Representative

Birdstairs Electrical Sales
12.2022 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
  • Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Set up new accounts, established customer credit and set up payment methods.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Consulted with businesses to supply accurate product and service information.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Increased order accuracy by meticulously following picking lists and double-checking packed items.
  • Placed, tagged, and secured merchandise in diverse designated areas.

Glass Operator

Apple Auto Glass
05.2014 - 06.2021
  • Ensured safety compliance by wearing appropriate personal protective equipment and following industry guidelines during glass installations.
  • Maintained a clean and organized work environment, ensuring the proper disposal of any broken or damaged materials.
  • Developed strong client relationships through excellent communication, professionalism, and attention to detail in each glass installation project.
  • Contributed to company growth by consistently meeting or exceeding performance targets in terms of quality and quantity of completed installations.
  • Troubleshot issues with glass products or installations, implementing solutions quickly to minimize disruptions for clients.
  • Improved customer satisfaction by providing timely and accurate glass installation services.
  • Continuously improved skills through ongoing training, staying up-to-date on industry trends and best practices for glass installation techniques.
  • Replaced seals around windows to prevent water leakage and protect surrounding structures.
  • Maintained inventory of automotive tools and installation materials.
  • Met or exceeded company-defined quality and production goals.
  • Documented all service records and customer information to foster accuracy.
  • Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
  • Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
  • Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
  • Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
  • Implemented a preventive maintenance schedule for equipment, prolonging its lifespan and avoiding unexpected downtime for repairs.
  • Maintained accurate records of completed projects, inventory levels, and other pertinent information for efficient project management and reporting purposes.
  • Troubleshot issues with machinery, performing necessary adjustments or repairs to maintain optimal performance levels.
  • learn how to calibrated car cameras and troubleshot the machine during the beta the stages

Manufacturer

Trail Blazer
09.2012 - 12.2014
  • Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
  • Worked with raw materials to develop complete and commercially viable products.
  • Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
  • Improved employee morale through effective communication strategies that fostered a sense of camaraderie among team members working towards common goals.
  • Observed quality assurance measures to avoid potential lawsuits from consumers.
  • Assisted in the planning and execution of routine equipment maintenance, ensuring minimal disruption to ongoing operations.
  • Established strong relationships with cross-functional teams such as engineering, sales, marketing, ensuring seamless communication throughout every stage of product development.
  • Produced items in bulk and removed assembling complexities by using automated systems.
  • Trained junior staff members on company policies, procedures, and safety regulations to ensure a safe work environment for all employees.

Education

High School Diploma -

Lockview High
Fall River, NS
06-2011

Skills

  • Client support
  • Strong attention to detail
  • Effective customer engagement
  • Proficient at managing multiple tasks
  • Professional email communication
  • In-depth product knowledge
  • Relationship development
  • Organized and efficient
  • Motivated professional
  • Effective troubleshooting abilities
  • Relationship building
  • Order management
  • Rapport building
  • Documentation and reporting
  • Measurable goal planning

Timeline

Inside Sales Representative

Birdstairs Electrical Sales
12.2022 - Current

Glass Operator

Apple Auto Glass
05.2014 - 06.2021

Manufacturer

Trail Blazer
09.2012 - 12.2014

High School Diploma -

Lockview High

Similar Profiles

CREATE PROFILE
Matthew Dobec