Andrea Geroux
Barrie,ON
Summary
A highly motivated Indigenous female, who is a self-starter with demonstrated strengths within customer service.
Strong Problem solver who readily adapts to change, and exceeds expectations.
Able to handle situations that arise in an emergency. An individual with excellent interpersonal and human relations skills.
Outstanding customer skills, and is a team player with an excellent work ethic.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Service Representative Shift Leader
LCBO
Barrie , ON
06.2015 - Current
- Responsible for the store safe and keys.
- Opening and closing of the store transactions.
- Certify that the store is clean, with a positive environment, and with an welcoming atmosphere.
- Ensure Social Responsibility and LCBO guidelines are followed.
- Transmit loads within the LCBO time frame.
- Ensure fellow employees are scheduled daily according to business needs.
- Provide safe working environment for staff as well as customers.
- Assign fellow employees with daily/hourly responsibilities using the DOP.
- Ensure fellow employees and customer concerns are addressed and full filled within a timely manner.
Customer Service Representative
LCBO
Barrie, ON
03.2015 - Current
- Provide excellent customer service to external and internal customers.
- Knowledge of the LCBO POS system
- Knowledge of the security technology within the store to archive videos.
- Escalated customer concerns, issues and requirements to manager or shift leader for immediate rectification.
- Write incident reports due theft of the products, health and safety concerns, black seals.
- Full fill Licensees and Same Day orders within a timely manner.
- Receive and unload trucks as well stock shelves with product.
- Divert, pick/fill Store.
- Monthly and yearly cycle counts.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Train new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
St. Joseph's Catholic High School
Barrie, ON06.1995
Skills
- Mentor New and Returning fellow employees
- Assist Store Manager with Administrative duties
- Refunds and Returns Policy
- Compliant with Customer Service Standards
- Relationship Building
- Proactive Self-Starter
- Team-oriented and cooperative
- Cultural awareness and sensitivity
- Computer Skills
- Calm and professional under pressure
- Time Management
- Complex Product Knowledge
- Strong analytical and problem-solving skills
- Product Recommendations
Certification
- WHMIS
- JHSC PART 1&2
- Health and Safety for Retail Store Managers and Shift Leaders.
- Smart Serve
- First Aid and CPR.
- Product Knowledge Bronze, Silver, Gold.
- Power lift Equipment theory, Baler, Lift Table.
- Challenge and Refusal
- Workday
- Learn Track 2022
- Workplace Violence Prevention 2022.
- Aeroplan Loyalty Program.
- Unconscious Bias.
Timeline
Customer Service Representative Shift Leader
LCBO
06.2015 - Current
Customer Service Representative
LCBO
03.2015 - Current
High School Diploma -
St. Joseph's Catholic High School