Amanda Clark
ST CATHARINES,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Sitel, St. Catharine's
01.2014 - 06.2023
- Collections, MOA, Business Collections, Account Services
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Outbound Business Collections calls.
Team Member
Tim Horton's
03.2008 - 01.2014
- Served and interacted with customers
- Baked on all shifts
Cleaning Staff Member
Cobble Stone Gardens, St. Catharine
08.2009 - 12.2009
- Cleaning the retirement home
- Prepared the dining room for breakfast
Line Cook
Kubo Radio
04.2007 - 08.2007
- Assisted in opening Lil Bacci's Pizza
- Helped develop menu items
- Responsible for daily food preparation
- Shared all kitchen responsibilities with other kitchen staff
- Multitasked while working at several food stations in the kitchen
Education
Culinary Management
Niagara College
2008
OSSD - undefined
Runnymede Collegiate Institute
2006
Skills
- Fast learning
- Multitasking
- Works well independently
- Ability to time manage, co-ordinate, and prioritize projects
- Excellent interaction with fellow employees and group projects
- Cash handling experience
- Excellent customer service skills
- Creative and adaptive problem solving skills
Timeline
Customer Service Representative
Sitel, St. Catharine's
01.2014 - 06.2023
Cleaning Staff Member
Cobble Stone Gardens, St. Catharine
08.2009 - 12.2009
Team Member
Tim Horton's
03.2008 - 01.2014
Line Cook
Kubo Radio
04.2007 - 08.2007
Culinary Management
Niagara College
OSSD - undefined
Runnymede Collegiate Institute
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