Brittany Johnson
Dartmouth,NS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Attached to a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Savmor Drugs
Freeport, Grand Bahama
01.2021 - 03.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Improved customer service wait times to mitigate complaints.
Accounts Payable Clerk II
Hutchinson Port Group Holdings Limited
Freeport, Bahamas
04.2015 - 11.2019
- Daily local & international communications via phone and email for tracking and updating of outgoing payments
- Monthly reconciling of all vendor accounts
- Monthly reporting of accruals
- Assisted with quarterly and annual payable reports
- Filing, record keeping, staff training, other clerical services
- Worked with purchasing group to resolve purchase order matching issues.
- Handled high-volume invoice processing with minimal supervision.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Administrative Assistant/Accounts Clerk
Y.M.C.A. Family Center
Freeport, Bahamas
06.2012 - 04.2015
- Processed of accounts receivable and monthly billings
- Reconciled accounts, recording general ledger entries
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Prepared clear, concise and accurate financial reports and forms for use by departments and outside agencies.
- Responsible for vendor and customer communications
- Provided clerical training to new employees
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Tracked income and expenses for business using accounting software.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Education
Associates of Arts Degree - Accounts Management
Success Training College
06.2013
Skills
- Clerical support
- Customer relations
- Business development understanding
- Call Center Operations
- Office equipment proficiency
- Client satisfaction
- Perform well in high-demand, fast-paced environments
- High-energy attitude
- AR and AP expertise
- Well able to multitask
- Advanced MS Office Suite knowledge
- QuickBooks expert
- Database entry
- Sensitive material handling
- Recordkeeping and bookkeeping
- Dedicated team player
- Critical thinker
- Fast learning
References
REFERENCES
Available upon
request
Languages
Spanish
Limited
Timeline
Customer Service Representative
Savmor Drugs
01.2021 - 03.2023
Accounts Payable Clerk II
Hutchinson Port Group Holdings Limited
04.2015 - 11.2019
Administrative Assistant/Accounts Clerk
Y.M.C.A. Family Center
06.2012 - 04.2015
Associates of Arts Degree - Accounts Management
Success Training College
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