Andrea Christopher
Mississauga,ON
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
17
17
years of professional experience
Work History
Customer Care Agent
Article
Mississauga , ON
2021.09 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted available products and services to customers during service, account management and order calls.
- Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
- Provided feedback to other departments regarding any identified problems.
- Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Escalated complex queries or complaints to senior staff members for resolution.
- Created detailed documentation of each customer interaction for future reference purposes.
- Participated in training sessions related to new products or services.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Resolved customer complaints in a timely manner.
- Worked with customers while accessing, reading and inputting information into numerous applications.
- Strong understanding of Slack, TalkDesk, FreshDesk, LiveChat, Zoiper.
Board Member
Springfield Co-Operative Homes Inc
Mississauga , ON
2006.11 - Current
- Evaluated investments for potential risks and rewards.
- Attended board meetings and reviewed meeting agendas.
- Maintained confidentiality in regard to internal organizational affairs and information.
- Reviewed audit results from external auditors and addressed any issues identified in their reports.
- Supported planning efforts for long-term growth strategies such as mergers and acquisitions or new product launches.
- Approved organizational strategies, budgets and business decisions.
- Defined and enforced organizational bylaws, rules and policies.
- Conducted regular board meetings and prepared meeting agendas.
- Ensured that all legal requirements were met according to local laws and regulations.
- Acted as ambassador for organization and routinely arranged meetings with community members.
- Participated in various committees to meet specialized goals.
- Monitored financial affairs of organization and fulfilled fiduciary responsibilities.
Education
Some College (No Degree) -
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONSkills
- Customer Service
- Email Correspondence
- Data Entry
- Product Education
- Documentation and Reporting
- Problem Resolution
- Customer Relations
- Order Processing
- Inbound Customer Service
- De-Escalation Techniques
- Call Documentation
- Call Center Operations
- Merchandise Orders and Exchanges
- Computer Skills
- Order and Refund Processing
- Customer Data Confidentiality
Timeline
Customer Care Agent
Article
2021.09 - Current
Board Member
Springfield Co-Operative Homes Inc
2006.11 - Current
Some College (No Degree) -
Sheridan College Institute of Technology And Advanced Learning
Similar Profiles
Jazmine LoraJazmine Lora
People and Culture Business Partner at ArticlePeople and Culture Business Partner at Article
Sami AllaheqSami Allaheq
Logistics Operations Supervisor at ArticleLogistics Operations Supervisor at Article
Simon CallewaertSimon Callewaert
Fulfillment and Facilities Operations Supervisor at ArticleFulfillment and Facilities Operations Supervisor at Article