Sami Allaheq
Surrey,BC
Summary
Competent and detail-oriented logistics professional with expertise in transportation, distribution data analysis and reporting, issues handling, and warehouse operations. Strong code of conduct and interpersonal skills to take prompt actions according to the complexity of assigned tasks. Accomplished in using Transportation Management Systems, Business Intelligence tools, along with Microsoft Office applications such as Excel. Experienced in managing logistics teams to deliver performance-driven results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Logistics Operations Supervisor
Article
Vancouver
2023.04 - Current
- Managed daily operations of logistics department, including supervising a team of 7 staff members.
- Monitored and tracked shipments, ensuring timely delivery of goods to customers.
- Resolved customer service issues promptly, responding to inquiries via phone or email in a timely manner.
- Identified and resolved shipping and packaging errors.
- Implemented quality assurance procedures to ensure accuracy of orders prior to shipment.
- Developed and maintained systems and processes to move domestic and international freight at best cost to achieve business objectives.
- Trained staff on LMS software use and updated training manuals as needed.
- Created and enforced policies and procedures for entire logistics team.
- Performed root cause analysis when problems arose within the supply chain process.
- Conducted periodic meetings with staff members to discuss challenges they were facing while working on projects.
- Consistently met company and department objectives within budget and time constraints.
- Managed day-to-day shipping and receiving, typically overseeing more 500 packages in 24-hour period.
Logistics Specialist
Article
Vancouver
2021.03 - 2023.04
- Organized and managed the inventory of all incoming and outgoing shipments.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Ensured that all shipments met international regulations for customs clearance.
- Utilized software programs to track shipments from origin to destination.
- Dispatched local and long-distance carriers daily.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Kept deliveries on track and provided timely status updates.
Logistics Coordinator
Article
Vancouver
2018.04 - 2021.03
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Analyzed client orders and available personnel to plan and execute within client needs and expectations.
- Developed action plans with driving personnel to reduce service failure.
Resolution Specialist
Cymax Technologies
Burnaby
2016.05 - 2018.04
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues via phone and email.
- Facilitated communication and collaboration among disputants using mediation methods.
- Interacted with internal departments such as sales, billing, collections, technical support. to ensure complete resolution of customer issues.
- Performed quality assurance reviews on final resolutions prior to communicating them back to customers or other stakeholders involved in the dispute process.
- Maintained up-to-date knowledge on company products, services as well as relevant industry regulations impacting service delivery standards, requirements.
Education
Bachelor of Arts -
Simon Fraser University
Burnaby, BC2015-05
Skills
- Demand forecasting
- Transportation Management
- Shipping coordination
- Supply Chain Management
- Warehouse Operations
- Team Management
- Import and export operations
- Logistics Planning
Certification
- Currently studying to get Certified in Logistics, Transportation and Distribution (CLTD); exam dates between September to December 2024.
Affiliations
- Soccer enthusiast.
- Part of a semi-competitive dragon boat team in Vancouver called Team Orca.
Languages
English
Native/ Bilingual
Arabic
Full Professional
Timeline
Logistics Operations Supervisor
Article
2023.04 - Current
Logistics Specialist
Article
2021.03 - 2023.04
Logistics Coordinator
Article
2018.04 - 2021.03
Resolution Specialist
Cymax Technologies
2016.05 - 2018.04
Bachelor of Arts -
Simon Fraser University
- Currently studying to get Certified in Logistics, Transportation and Distribution (CLTD); exam dates between September to December 2024.
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