Andrea Ayala Aguila
Cambridge,ON
Summary
Committed and hardworking Cashier/Retail associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Pharmacy assistant
Emerald Pharmacy
03.2021 - 09.2022
- Responsible for customer service and customer concerns within the pharmacy.
- Assisted methadone program with pharmacist and on-site doctor.
- Assisted with Covid-19 vaccinations.
- Use Kroll to update patient profiles and healthcare information.
- Used Kroll to efficiently record patient data.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted and labeled prescriptions with correct item and quantity.
Retail Cashier
Homesense
06.2020 - 06.2021
- Managed money and the amount of change in each cashier.
- Packed/unpacked supplies and put them away to their designated areas.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Retail Cashier
Showcase
11.2019 - 02.2020
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Packed/unpacked supplies and put them away to their designated areas.
- Responsible for deposits at the end of day closing
- Responsible for shipment packages.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Glens Variety & Gas Bar/Petro Canada Gas
07.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Packed supplies and put them away to their designated areas.
- Built relationships with customers to encourage repeat business.
- Responsible for propane exchange.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Packager
Carters Oshkosh Warehouse
06.2018 - 08.2018
- Packaged in a fast paced environment.
- Completed daily orders with expert picking and packing of shipments.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Completed all orders within established time frames to support timely deliveries.
- Coordinated with team members to manage and prioritize high-volume workload.
Cashier
Tim Hortons
06.2016 - 08.2017
- Responsible for customer service and customer concerns.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Greeted customers entering store and responded promptly to customer needs.
- Followed food safety and sanitation guidelines at all times.
- Built relationships with customers to encourage repeat business.
- Demonstrated excellent customer service skills to increase customer satisfaction.
Education
Bachelor of Science - Biochemistry And Molecular Biology
Wilfrid Laurier University
Waterloo, ON04.2022
High School Diploma -
Southwood Secondary School
Cambridge, ON06.2017
Skills
- Proficient in Microsoft Office applications, including Microsoft Word, Excel, PowerPoint and Outlook
- Processing Payments
- Interpreting Orders
- Merchandise Stocking
- POS System Operation
- Secure Storage of Medications
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Volunteer Experience
- Church Bake Sale (St. Gregory’s Parish), Helped bake goods for the sale, Managed money, Organized tables and goods, Helped clean up and put objects away
- Community Living Cambridge Events, Fashion showcase hair and makeup, Bake sales, Organized summer activities
References
Available upon request
Timeline
Pharmacy assistant
Emerald Pharmacy
03.2021 - 09.2022
Retail Cashier
Homesense
06.2020 - 06.2021
Retail Cashier
Showcase
11.2019 - 02.2020
Cashier
Glens Variety & Gas Bar/Petro Canada Gas
07.2019 - 09.2019
Packager
Carters Oshkosh Warehouse
06.2018 - 08.2018
Cashier
Tim Hortons
06.2016 - 08.2017
Bachelor of Science - Biochemistry And Molecular Biology
Wilfrid Laurier University
High School Diploma -
Southwood Secondary School