Summary
Overview
Work History
Education
Skills
Timeline
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Shivana Alicia Ramprashad

Toronto

Summary

Organized, client-focused and detail-oriented Office Administrative professional with over 10 years of experience skilled in team building, office management, and conflict resolution motivated to maintain a well-organized, systematic, and friendly office environment increase customer and staff satisfaction.

Overview

28
28
years of professional experience

Work History

Pharmacy Assistant

Pickering Medical Pharmacy
10.2021 - Current

Receptionist

Toyota Pickering
07.2021 - 01.2022
  • Part time

Senior Technical Records Supervisor

Caribbean Aviation Maintenance Services Limited
07.1997 - 01.2020
  • Managed customer relations, pertaining to troubleshooting and resolved queries and issues regarding customer satisfaction.
  • Composed business correspondences e.g. Memos, Letters, Emails, using Microsoft Office applying a high level of written communication skills resulting in timely responses to queries
  • Arranged meetings and conferences by coordinating the schedule, venue bookings, and invites in a detailed and accurate manner ensuring [i.e. successful launch of event]
  • Coordinated the presentation and distribution of weekly reports using Microsoft Excel and data base tracking system
  • Accurately recorded customer details into the database for easy tracking ensuring efficiency and service quality
  • Provided excellent front office service to all visitors and staff members demonstrating professionalism and courtesy
  • Prepared supplier correspondence and contracts using professional communication skills.
  • Monitored and maintained office inventory levels; replenished stock and placed orders as required
  • Assisting in the training and development of new employees.
  • Ability to improvise and work well under pressure
  • High level of discretion and confidentiality.
  • Location

Education

Office Administration Executive Diploma -

Centennial College
Toronto, ON
12.2022

Diploma - General Management

American Management Association
06.2018

AVIATION-RELATED certificates - Quality Assurance, Supervisory skills, auditing

Nigel Bauer & Associates
05.2015

Skills

  • Completed the Office Administration Executive Diploma program at Centennial College
  • Over 20 years of experience working within administration and logistics in the Aviation industry
  • Strong aptitude in Microsoft Office Suite including MS Word, Excel, PowerPoint, and Outlook; well versed in navigating internet applications for research
  • Experience producing detailed documents and presentations
  • Effective teamwork skills with demonstrated ability to work professionally with all levels of management and staff
  • Highly organized and detail-oriented; proven consistency and accuracy with data entry, minute-taking, and transcriptions
  • Resourceful with an aptitude for multitasking; thrives in a fast-paced work environment
  • Excellent oral and written communication skills; able to type 40 wpm with an accuracy of 90%

Timeline

Pharmacy Assistant

Pickering Medical Pharmacy
10.2021 - Current

Receptionist

Toyota Pickering
07.2021 - 01.2022

Senior Technical Records Supervisor

Caribbean Aviation Maintenance Services Limited
07.1997 - 01.2020

Diploma - General Management

American Management Association

AVIATION-RELATED certificates - Quality Assurance, Supervisory skills, auditing

Nigel Bauer & Associates

Office Administration Executive Diploma -

Centennial College

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Shivana Alicia Ramprashad