Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Andre Latreille

Barrhaven,Canada

Summary

Dynamic operations manager with extensive experience at Canada Post, excelling in dispatch coordination and customer service. Proven track record in optimizing delivery routes and enhancing team performance. Skilled in fleet tracking and data accuracy, consistently recognized for reliability and proactive problem-solving in high-pressure environments. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

RSMC (Rural and Suburban Mail Carrier)

Canada Post
Ottawa, Canada
10.2015 - Current
  • Independently manage daily mail and parcel delivery over a large designated route within the Barrhaven area, consistently meeting tight timelines and weather-related challenges.
  • Sort and organize mail and packages at the depot, optimizing delivery order for fuel efficiency and timely distribution.
  • Provide front-line customer service, responding to inquiries, delivery concerns, and special requests in a professional and courteous manner.
  • Perform daily vehicle inspections, ensuring all safety protocols are followed and documenting maintenance needs.
  • Handle sensitive deliveries including registered mail and secure items, requiring signatures or verification of identity.
  • Consistently recognized for reliability, attention to detail, and positive rapport with community members.
  • Maintain delivery records and reports, identifying potential service delays or missed deliveries and resolving them proactively.

Department Manager / Dispatcher

CFT Recycling
Stittsville, Canada
11.2021 - 10.2024
  • Oversaw daily operations for a growing roll-off bin rental and recycling service, managing 3 yards and coordinating dispatch for up to 10 trucks during peak season.
  • Created and updated route schedules to maximize delivery and pickup efficiency based on location clustering, time windows, and bin availability.
  • Served as the primary point of contact for all customer communications - including service bookings, delivery coordination, complaints, and emergency requests.
  • Used fleet tracking software to monitor driver locations, update ETAs, and reassign jobs on the fly in case of breakdowns, delays, or added demand.
  • Maintained 100% data accuracy in CRM and dispatch systems by ensuring every bin location, customer request, and job status was up to date in real time.
  • Trained and onboarded all new hires; conducted safety briefings, hands-on training, and performance reviews to uphold high service standards.
  • Liaised with sales team to convert new leads, book incoming jobs, and coordinate delivery expectations with clients.
  • Created end-of-day operational summaries, analyzing profit margins, truck efficiency, and labor usage to optimize daily and weekly planning.
  • Managed hiring and interviews for seasonal and full-time drivers, ensuring a strong team was in place to meet service levels.

Manager / Broker / Representative

Oakrun Farm Bakery
Ottawa Valley, Canada
01.2008 - 04.2018
  • Managed route planning, inventory control, and employee scheduling across several retail bakery locations.
  • Built relationships with grocery stores and regional buyers, promoting product placements and in-store displays.
  • Tracked and analyzed sales performance, returns, and expenses using Excel, identifying trends and areas for improvement.

Security Guard (Mobile Patrol)

Securitas Canada
Ottawa, Canada
07.2010 - 03.2015
  • Patrolled commercial and residential sites on scheduled intervals to deter and detect criminal activity or property damage.
  • Logged reports, communicated with national dispatch, and responded to alarms or emergencies with professionalism and accuracy.

Education

High School Diploma -

Notre Dame High School
Ottawa, ON
06.1999

Skills

  • Dispatch & Operations Management
  • Driver Coordination & Route Planning
  • Remote Team Leadership & Communication
  • Customer Service & Issue Resolution
  • Staff Training & Performance Evaluation
  • Salesforce
  • Excel
  • Fleet Tracking Tools
  • Data Entry
  • Record Accuracy
  • Safety Compliance
  • Problem solving
  • Route planning

Certification

  • Operations Management, 2023
  • Sales Techniques, 2022
  • Product Strategy, 2022
  • Right-Hand Drive Vehicle Certification, 2019

Additional Information

Fast learner with a strong work ethic and a hands-on approach to solving operational problems., Technically adept, comfortable using fleet tracking apps, route optimization tools, Microsoft Office Suite, and communication platforms like Slack and Teams., Thrive in dynamic, fast-paced environments where multi-tasking and customer service are top priorities.

Languages

  • English
  • French

Timeline

Department Manager / Dispatcher

CFT Recycling
11.2021 - 10.2024

RSMC (Rural and Suburban Mail Carrier)

Canada Post
10.2015 - Current

Security Guard (Mobile Patrol)

Securitas Canada
07.2010 - 03.2015

Manager / Broker / Representative

Oakrun Farm Bakery
01.2008 - 04.2018

High School Diploma -

Notre Dame High School

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Andre Latreille