Jennifer Van Huss

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• Enhanced customer satisfaction with timely and accurate mail delivery to 1200 residential and commercial addresses daily.
• Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Identified potential problems or delays in mail processing, proactively addressing issues before they impacted delivery timescales.
• Enhanced customer satisfaction by providing efficient and accurate cash-handling services.

• Increased website traffic by consistently producing high-quality, SEO-optimized content.
• Maintained 10000 Page Views Monthly for over a year.
• Boosted brand engagement by creating compelling social media posts and campaigns.
• Improved user experience on company website with relevant, well-researched articles and blog posts.
• Enhanced brand recognition through development of tailored marketing materials and visually appealing graphics.

• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.