Vocational Programme - Health Care Assistant
Okanagan College
Kelowna05-2026
Anchal Anchal
Kelowna,BC
Summary
With over six years of customer service experience, I am looking to promote a career as a health care assistant. Compassionate and dedicated Health Care Assistant graduating with ongoing theoretical studies about residential, long-term and acute care settings. Skilled in documentation and reporting, I excel in high-pressure environments, ensuring compliance and quality standards while fostering team collaboration. Multilingual communicator dedicated to delivering exceptional service.
Skills
- Multilingual: English, Hindi, Punjabi
- Food handling
- Knowledge of diversity
- Vital signs monitoring (trained)
- Empathy and communication
- Medical Terminology
- Customer Service
- Effective communication
- Personal care and hygiene assistance
- Documentation and reporting
- Team collaboration
Education
Work History
Parking Host
Indigo Airport Solutions
02.2025 - Current
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
- Co-ordinate with entire team for smooth airport parking operations
- Handle reservations, reply emails, answer customer questions in person and phone calls and informed of accurate wait times for pick up and drop offs.
- Maintained an organized work area, ensuring that all necessary supplies were readily available for use throughout the shift.
Customer Service Representative
Budget Car Rental
06.2023 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Food Service Supervisor
SUBWAY®Restaurants
11.2019 - 03.2021
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Managed multiple tasks in high-volume environment.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Rotated food items and discarded expired items to keep food inventory fresh.
Certification
- CPR & First Aid – St. John Ambulance
- WHMIS Certification
- Provincial Violence prevention certification
- Food Safe handler certification
- Negative TB test result
- Class 5 Driver's License
Overview
6
6
years of professional experience
1
1
Certificate