Anandita Anandita
Vancouver,BC
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Residential Care Worker
Developmental Disabilities Administration
10.2024 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted residents with basic activities of daily living.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Team Leader
Mountain Warehouse
01.2024 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Team Lead
Reebok
10.2022 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Built strong relationships with customers through positive attitude and attentive response.
Team Leader
Macdonalds
07.2021 - 09.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Crew
Popeyes
05.2021 - 06.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Support Volunteer
Old Age Home
04.2019 - 02.2020
- Enhanced client satisfaction by providing empathetic and timely support to individuals seeking assistance.
- Improved team efficiency by organizing and maintaining accurate records of volunteer activities and client interactions.
- Increased client engagement through active listening and providing tailored guidance for their unique situations.
- Collaborated with fellow volunteers, fostering a supportive and cohesive team environment to better serve clients.
Customer Service Representative
Connect Broadband
05.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Post-Baccaleurate Diploma - Business Management
Selkirk College
08.2022
Bachelor in Technology - Electronics And Communication
Punjabi University
05.2018
Skills
- Client Service
- Cash Handling
- Complaint resolution
- Documentation And Reporting
- Compassionate care
- Youth engagement
- Working independently
- Meal preparation
- Medical terminology
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Residential Care Worker
Developmental Disabilities Administration
10.2024 - Current
Team Leader
Mountain Warehouse
01.2024 - Current
Team Lead
Reebok
10.2022 - 01.2024
Team Leader
Macdonalds
07.2021 - 09.2022
Crew
Popeyes
05.2021 - 06.2021
Support Volunteer
Old Age Home
04.2019 - 02.2020
Customer Service Representative
Connect Broadband
05.2018 - 04.2019
Bachelor in Technology - Electronics And Communication
Punjabi University
Post-Baccaleurate Diploma - Business Management
Selkirk College
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