ANABEL GAOAT
Calgary,Canada
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
14
14
years of professional experience
Work History
LOGISTIC COORDINATOR/UNIT CLERK
Sodexo Canada
11.2021 - Current
- Responsible for overseeing large team of employees and coordinating and directing ensuring adequate staffing to perform cleaning duties
- Daily preparation of cleaning workload sheets for all teams (A, B, C, D)
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive reports for management, enabling informed decision-making based on data-driven insights.
- Reduced logistical errors through meticulous planning schedules and inventory management practices.
- Assisted in recruitment efforts and managing onboarding activities for new hires effectively.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering amicable working environment conducive to collaboration.
- Gathered and organized materials to support operations.
- Inventoried and ordered office supplies to maintain availability of products.
TEAM LEAD
Sodexo Canada
09.2017 - 10.2021
- Responsible for overseeing a large team of employees and coordinating and directing ensuring adequate staffing to perform cleaning duties
- Daily preparation of cleaning workload sheets for all teams (A, B, C, D)
- Conduct daily health and safety toolbox meeting and discuss any previous day issues or special requests
- Onboarding of new employees
- Conduct workplace inspection, job observation, and work audits
- Assist in ensuring weekly inventory prior to ordering
- Informs management of escalating employee conduct issues.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Mentored and guided employees to foster proper completion of assigned duties.
- Influenced positive change within the organization through strategic thinking, problem-solving abilities, and consistent leadership style.
CUSTODIAN
Sodexo Canada
10.2013 - 08.2017
MEDICAL RECEPTIONIST
Glendale Walk-In Clinic and Family Practice
04.2010 - 08.2012
- Handling and answering external as well as internal phone calls and transferring calls to the appropriate departments
- Managing patient’s appointments, according to the doctor’s schedule
- Handling data entry tasks efficiently and accurately.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Completed patient referrals to other medical specialists.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Completed Nursing II -
Primacare Training and Development Centre, Inc.
Candon, Ilocos Sur01.2007
Undergraduate - Integrated Computer Science
University of La Salette
Santiago City, Isabela, Philippines03.1996
Completed a Certificate in Micro Base Programming Course -
Isabela Computer Training Centre
Santiago City, Isabela01.1994
Skills
- Ability to work equally well as part of team and independently
- Enthusiastic, outgoing, quick learner, reliable and friendly
- Strong ability to manage and promote safe work environment and lead safety culture
- Ability to engage employees, and promote team-based environment
- Easily adapts to new environment
- Highly motivated to achieve goals
- Effective planning, organizing and time management skills
- Ability to select and develop people
- Outstanding organizational expertise
- Provide high levels of client satisfaction and account retention
- Strategically develop efficiencies in operation
- Maintain solid and mutually beneficial business relationship with client
- Excellent computer awareness
- Permit applications
- Documentation and control
Languages
English
Professional Working
Timeline
LOGISTIC COORDINATOR/UNIT CLERK
Sodexo Canada
11.2021 - Current
TEAM LEAD
Sodexo Canada
09.2017 - 10.2021
CUSTODIAN
Sodexo Canada
10.2013 - 08.2017
MEDICAL RECEPTIONIST
Glendale Walk-In Clinic and Family Practice
04.2010 - 08.2012
Completed Nursing II -
Primacare Training and Development Centre, Inc.
Undergraduate - Integrated Computer Science
University of La Salette
Completed a Certificate in Micro Base Programming Course -
Isabela Computer Training Centre