Ana Lopez
Los Angeles,CA
Summary
Dedicated healthcare professional with a proven track record at Kaiser Permanente, adept in HIPAA compliance and patient scheduling. Excelled in enhancing patient experiences and optimizing healthcare delivery through effective communication and real-time bed tracking. Skilled in both high-pressure decision-making and providing compassionate care, demonstrating a unique blend of technical proficiency and empathetic patient support.
Overview
11
11
years of professional experience
Work History
ED Ward Clerk
Kaiser Permanente, Los Angeles Medical Center
08.2023 - Current
- Contributed to positive patient experiences by greeting patients warmly upon arrival at the ED ward.
- Managed high-pressure situations with composure, prioritizing urgent requests from healthcare professionals.
- Assisted in optimizing bed utilization through real-time tracking of bed availability, discharge schedules, and pending admissions.
- Facilitated communication between patients'' families and healthcare professionals, ensuring transparent updates on their loved ones'' status.
Cardiac Monitor Technician
Kaiser Permanente, Los Angeles Medical Center
05.2018 - 08.2023
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Collaborated with healthcare team to maintain quality patient care.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
Telemetry Unit Technician
Torrance Memorial Medical Center
02.2016 - 10.2018
- Ensured a safe environment for patients by adhering to infection control protocols and maintaining cleanliness of work areas.
- Optimized resource utilization within the department by assisting with patient transport, equipment maintenance, and inventory management.
Certified Nursing Assistant
Alexandria Care Center
03.2014 - 11.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
Associate of Science - Nursing
Los Angeles Harbor College
Wilmington, CA12-2024
Skills
- Medical transcription
- Customer service
- Time management
- Collaboration and teamwork
Timeline
ED Ward Clerk
Kaiser Permanente, Los Angeles Medical Center
08.2023 - Current
Cardiac Monitor Technician
Kaiser Permanente, Los Angeles Medical Center
05.2018 - 08.2023
Telemetry Unit Technician
Torrance Memorial Medical Center
02.2016 - 10.2018
Certified Nursing Assistant
Alexandria Care Center
03.2014 - 11.2016
Associate of Science - Nursing
Los Angeles Harbor College
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