Ana Lopez
Los Angeles,CA
Summary
Dedicated healthcare professional with a proven track record at Kaiser Permanente, adept in HIPAA compliance and patient scheduling. Excelled in enhancing patient experiences and optimizing healthcare delivery through effective communication and real-time bed tracking. Skilled in both high-pressure decision-making and providing compassionate care, demonstrating a unique blend of technical proficiency and empathetic patient support.
Overview
11
11
years of professional experience
Work History
ED Ward Clerk
Kaiser Permanente, Los Angeles Medical Center
Los Angeles, CA
08.2023 - Current
- Contributed to positive patient experiences by greeting patients warmly upon arrival at the ED ward.
- Managed high-pressure situations with composure, prioritizing urgent requests from healthcare professionals.
- Assisted in optimizing bed utilization through real-time tracking of bed availability, discharge schedules, and pending admissions.
- Facilitated communication between patients'' families and healthcare professionals, ensuring transparent updates on their loved ones'' status.
Cardiac Monitor Technician
Kaiser Permanente, Los Angeles Medical Center
Los Angeles, CA
05.2018 - 08.2023
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Collaborated with healthcare team to maintain quality patient care.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
Telemetry Unit Technician
Torrance Memorial Medical Center
Torrance, CA
02.2016 - 10.2018
- Ensured a safe environment for patients by adhering to infection control protocols and maintaining cleanliness of work areas.
- Optimized resource utilization within the department by assisting with patient transport, equipment maintenance, and inventory management.
Certified Nursing Assistant
Alexandria Care Center
Hollywood, CA
03.2014 - 11.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
Associate of Science - Nursing
Los Angeles Harbor College
Wilmington, CA12-2024
Skills
- Medical transcription
- Customer service
- Time management
- Collaboration and teamwork
Timeline
ED Ward Clerk
Kaiser Permanente, Los Angeles Medical Center
08.2023 - Current
Cardiac Monitor Technician
Kaiser Permanente, Los Angeles Medical Center
05.2018 - 08.2023
Telemetry Unit Technician
Torrance Memorial Medical Center
02.2016 - 10.2018
Certified Nursing Assistant
Alexandria Care Center
03.2014 - 11.2016
Associate of Science - Nursing
Los Angeles Harbor College