Nichelle Richards
Compton
Summary
Dynamic healthcare professional with extensive experience at Kaiser Permanente, excelling in patient scheduling and medical records management. Proven ability to enhance service delivery through effective communication and critical thinking. Recognized for streamlining workflows, improving patient satisfaction, and maintaining HIPAA compliance while fostering strong relationships with patients and staff.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ED Ward Clerk
Kaiser Permamente
Harbor City, CA
11.2023 - Current
- Managed patient records and data entry using electronic health record systems.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Scheduled patient appointments, ensuring optimal use of resources and time management.
- Assisted in maintaining a clean and organized ward environment for improved patient experience.
- Aided in reducing patient anxiety by providing support and answering any questions they had during their stay in the ED ward.
- Contributed to positive patient experiences by greeting patients warmly upon arrival at the ED ward.
- Ensured patient confidentiality by adhering to HIPAA regulations during record management tasks.
- Monitored critical lab results closely, alerting appropriate medical personnel immediately upon detection of potential complications or concerns related to patient care.
Appointment Clerk
Kaiser Permanente
Woodland Hills
07.2023 - 10.2023
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Managed appointment conflicts, ensuring timely resolutions to maintain patient satisfaction.
- Implemented process improvements that streamlined scheduling workflows and reduced wait times.
- Developed and maintained strong relationships with patients, fostering trust and loyalty to the provider network.
- Led initiatives to enhance data accuracy in scheduling records, improving overall service quality.
- Provided exceptional customer service, assisting clients in selecting suitable appointment times based on their preferences and availability.
- Documented all calls and inquiries in computer system.
- Collaborated with team members to ensure optimal coverage during peak hours, improving client wait times and satisfaction levels.
- Streamlined appointment scheduling processes by implementing an efficient online booking system.
Certified Nursing Assistant
Barlow Respiratory Hospital
Los Angeles, CA
07.2019 - 02.2022
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Collaborated with nursing staff to implement patient care plans effectively.
- Educated patients and families on health management and post-discharge care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Associate of Science - Health Sciences
Pasadena City College
Pasadena 12.2026
Skills
- HIPAA compliance
- Patient scheduling
- Patient registration
- Insurance verification
- Hospital procedures
- Patient confidentiality
- Appointment scheduling
- Healthcare administration
- Medical records management
- Medical terminology proficiency
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Organization and time management
- Decision-making
- Detail-oriented
- Electronic health records
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Spanish Speaking
- Deans List all throughout college
Certification
CPR Certified
ACLS Certified
Languages
Spanish
Timeline
ED Ward Clerk
Kaiser Permamente
11.2023 - Current
Appointment Clerk
Kaiser Permanente
07.2023 - 10.2023
Certified Nursing Assistant
Barlow Respiratory Hospital
07.2019 - 02.2022
Associate of Science - Health Sciences
Pasadena City College