Amritpal Kaur
Surrey,BC
Summary
I am looking forward to an opportunity to work in a challenging environment, where I can utilize my knowledge and skills to contribute effectively to the success of an organization, and also for the improvement of my personal skills.
Results-driven front line customer service representative with a strong focus on cultivating client relationships. Skilled in identifying customer needs and leveraging CRM tools to drive sales and improve service quality.
Overview
4
4
years of professional experience
Work History
Digital customer experience representative
Nordia
Toronto, Ontario
08.2025 - Current
- Assisted business customers with the company's self-serve online portals.
- Utilized CRM software to track customer interactions and improve service quality.
- Provided feedback to management on customer trends and areas for improvement.
- Conducted follow-up calls to ensure customer satisfaction with services received.
- Ensured customer satisfaction by responding to queries quickly and accurately.
- Maintained up-to-date knowledge of product updates and changes to help customers make informed decisions.
Sales and Loyalty representative
Nordia
Toronto, Ontario
05.2024 - 07.2025
- Developed relationships with clients to understand their needs and preferences.
- Presented product features and benefits to potential customers effectively.
- Collaborated with team members to enhance sales strategies and tactics.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Identified opportunities for cross-selling additional products and services.
- Assisted customers with loyalty program inquiries and account management.
- Resolved customer issues through effective communication and problem-solving skills.
- Documented customer interactions accurately in internal tracking systems.
- Educated customers on program benefits and promotional offers available.
- Developed creative strategies to increase engagement of existing loyalty members through promotional campaigns.
- Processed customer requests for changes in their loyalty membership information and preferences.
- Promoted customer retention by using exceptional interpersonal skills.
- Performed customer negotiations to reach fair conclusion for both business and customer.
Technical Support Representative
Gatestone & Co.Inc
Toronto, Ontario
05.2021 - 05.2024
- Provided technical assistance to customers through phone and chat support.
- Diagnosed software and hardware issues for various client platforms.
- Documented customer interactions in the ticketing system for future reference.
- Guided users through troubleshooting steps to resolve technical problems.
- Maintained knowledge of company products and services to provide accurate information.
- Escalated complex issues to senior technicians for further assistance and resolution.
- Participated in after-hours on-call rotation for critical support needs.
- Conducted remote diagnostics to identify and solve technical problems.
Education
High School Diploma -
Sheridan College
Brampton, ON04-2021
Bachelor of Science - Applied Science
Govt.college
Ropar,Punjab,India05-2018
Skills
- Strong written and verbal communication skills
- Extremely well-organized and a quick learner
- Well-organized approach with an ability to multitask
- CRM software knowledge
- Technical troubleshooting skills
- Customer onboarding
- Data analysis
- Product demonstration
- Relationship building
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Digital customer experience representative
Nordia
08.2025 - Current
Sales and Loyalty representative
Nordia
05.2024 - 07.2025
Technical Support Representative
Gatestone & Co.Inc
05.2021 - 05.2024
High School Diploma -
Sheridan College
Bachelor of Science - Applied Science
Govt.college
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