Cameron McKenzie

-Engaged with customers to effectively build rapport and lasting relationships through excellent customer service.

-Exemplifies exceptional customer service and sales skills in a highly results-oriented metric, driving sales of the company's paid membership program, consistently being a top-three earner in the store.

-Consistently receives 'High Performance' rating in quarterly reviews.

-Experience greeting and interacting with authors and publicists when they come in to do book signings and events.

-As of Jan. '23, steps into the role of Manager on Duty, supervising staff and store operations, including monitoring staff performance, sales metrics, and book display set ups to draw awareness to new titles.

-Flexible and adaptable, able to quickly and easily shift between positions and fill in wherever needed, routinely meeting the highest standards.

-Creates a warm and welcoming environment for customers and coworkers alike, celebrating accomplishments and helping foster growth where possible.

-Trains new hires on Point-of-Sale systems and mentors them on loyalty program sales.

-Oversaw store operations and day-to-day activities of up to ten employees in a retail environment, delegating daily tasks and responsibilities.

-Co-ran seasonal staff meetings and trained seasonal hires.

-Established and sustained positive working relations, fostering a positive atmosphere of mutual respect and spirit.

-Demonstrated ownership and personal accountability.

-Demonstrated exceptional customer service

-Maintained organized, presentable merchandise to drive continuous sales.

-Served as a point of authority regarding store operations, including training several store managers as new systems were rolled out district-wide.

-Helped build or renovate three other store locations.

-Helped organize and set up annual warehouse sales, including supervising a large team, overseeing the receiving and distribution of 200 skids worth of product and liaising with other team leaders to ensure operations run smoothly.