Amritpal Kaur
Toronto,ON
Summary
Accomplished Donor Services Representative at Canadian Blood Services, adept in data entry and communication, enhanced donor registration processes, and upheld confidentiality laws. Spearheaded service improvements, boosting customer satisfaction. Skilled in venipuncture and fostering team collaboration, significantly contributing to operational excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Donor Services Representative
Canadian Blood Services
2023.11 - Current
- Registration and maintenance of records using data entry for new and existing donors using organization's software.
- Maintaining the confidentiality of the personal information and record of donors by following the existing Canadian laws and organization's policies.
- Reporting the daily updates to the supervisor and working cooperatively with colleagues as team.
- Contributed to process improvements by sharing feedback from donor interactions with management teams.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
Education
High School Diploma -
Canadian College of Healthcare And Pharmaceutics
05.2024
GED -
Futures College of Healthcare
Mississauga, ON01.2024
BBA -
Northern College of Applied Arts And Technology
Toronto, ON12.2022
Skills
- Venipuncture
- Order of draw
- Data Entry
- Sample and specimen collection
Certification
- PT - Phlebotomy Technician
- Licensed Phlebotomy Technician - CPTG
Timeline
Donor Services Representative
Canadian Blood Services
2023.11 - Current
High School Diploma -
Canadian College of Healthcare And Pharmaceutics
GED -
Futures College of Healthcare
BBA -
Northern College of Applied Arts And Technology
- PT - Phlebotomy Technician
- Licensed Phlebotomy Technician - CPTG
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