Amritbir kaur
Humboldt,SK
Summary
Proven leader with a track record of enhancing customer satisfaction and boosting sales revenue. Expert in strategic planning and sales team leadership, adept at implementing effective marketing strategies and financial reporting. Increased customer satisfaction scores significantly, demonstrating exceptional decision-making and customer service skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Store Sales Manager
Red Apple Store
07.2023 - Current
- Balanced scheduling requirements to ensure adequate staffing levels during peak shopping hours while minimizing labor costs.
- Implemented comprehensive training programs for new hires that emphasized sales techniques, product knowledge, and customer service best practices.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Manager
Chevron
08.2020 - 06.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Supervisor
Chevron
11.2019 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Personal Banker Officer
HDFC Bank
09.2016 - 11.2017
- Educated clients on credit-building strategies, enabling them to improve their financial profiles.
- Utilized CRM software efficiently to track client interactions and identify sales opportunities within the existing client base.
- Developed customized financial plans tailored specifically to each client''s unique short-term and long-term goals.
- Enhanced branch reputation through active participation in community events and outreach programs.
- Improved customer satisfaction by providing personalized banking solutions and effectively addressing client concerns.
- Consistently maintained up-to-date knowledge about current industry trends, regulations, and bank offerings to provide the most accurate guidance possible for clients.
Education
Diploma - Business Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON04.2021
Skills
- Customer Service
- Sales Team Leadership
- Cash Handling
- Decision-Making
- Team Supervision
- Strategic Planning
- Management
- Marketing Strategies
- Retail Operations
- Financial Reporting
- Account Management
Languages
English
Full Professional
French
Elementary
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
First Aid and CPR
Timeline
Retail Store Sales Manager
Red Apple Store
07.2023 - Current
Manager
Chevron
08.2020 - 06.2023
Supervisor
Chevron
11.2019 - 06.2023
Personal Banker Officer
HDFC Bank
09.2016 - 11.2017
Diploma - Business Management
Cambrian College of Applied Arts And Technology
First Aid and CPR
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