Misha Nosek

Humboldt,SK

Summary

Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment. I hope to take on a job that I can use the guest satisfaction skills I have obtained in a more laborious setting.

Overview

years of professional experience

Certification

Work History

Canalta Hotels Front Desk Agent

MJ Harbison

11.2023 - Current

Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Increased customer loyalty with exceptional communication skills and personalized service.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Was also trained for night shift, breakfast shift, laundry and housekeeping. I was able to learn each position very fast and do well at all tasks.

Education

High School Diploma -

Allan Composite School

Allan, SK

06-2023

Skills

Customer service
Problem-solving skills
Fast Listening skills
Time management
Kind Spirited

Punctual
Attention to details
Creative
Team work skills