Rhonda Mckenzie
Air Ronge,SK
Summary
Dynamic retail professional with extensive experience at The Northwest Company, excelling in customer service and cash handling accuracy. Proven track record in enhancing customer satisfaction and loyalty through effective staff training and proactive problem resolution. Skilled in loss prevention and maintaining organized store operations, ensuring a positive shopping experience.
Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Professional, experienced retail leader equipped to drive operational success and customer satisfaction. Adept in inventory management, sales strategies, and loss prevention. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.
Overview
6
6
years of professional experience
Work History
PT Keyholder
Red Apple Store
01.2024 - 09.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Cashier Floor Supervisor
A & W Fast Food Restaurant
03.2022 - 06.2023
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
- Submitted reports to senior management to aid in business decision-making and planning.
Retail Manager
The Northwest Company
08.2018 - 08.2021
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
Education
High School Diploma -
Indian Institute of Technologies
La Ronge, SK01-2006
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Customer service management
- Staff training and development
- Staff oversight
- Alarm systems
- Inventory monitoring
- Sales proficiency
- Loss prevention
- Store recovery processes
- Retail operations
Languages
English
Full Professional
cree
Full Professional
Interests
- I enjoy cooking for friends and family gatherings
- Gardening
- I participate in a variety of outdoor recreational activities
- Animal Care
- Reading
REFERENCE
· Jean Tiessen
Store Manger Northern (The Northwest Company)
1-306-867-788-0031
·
Mike Osbourne
DSO District Manager (The Northwest Company)
1-204-292-3319
Dallas
A&W Manager
1-306-420-8306
Timeline
PT Keyholder
Red Apple Store
01.2024 - 09.2024
Cashier Floor Supervisor
A & W Fast Food Restaurant
03.2022 - 06.2023
Retail Manager
The Northwest Company
08.2018 - 08.2021
High School Diploma -
Indian Institute of Technologies
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