Summary
Overview
Work History
Education
Skills
Accomplishments
Professional References
Timeline
Generic

Amrit Kaur

Cambridge,Ontario

Summary

Energetic business analyst with a Bachelor's degree in Information Technology seeking to leverage skills in data analysis, critical thinking, and problem-solving to an entry level business analyst role. Excelled in business analysis coursework with hands-on experience conducting data analysis on sales figures and financial reports. Passionate about continuous improvement and translating business needs to technical requirements. Looking to contribute analytical thinking, attention to detail, and teamwork abilities to help companies achieve operational excellence.

Overview

3
3
years of professional experience

Work History

Customer service Representative

Staples
09.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Software Developer

Cognizant Technologies Solutions
07.2022 - 07.2023
  • Design and develop software applications, primarily using object-oriented programming languages and databases
  • Integrate software components and third-party programs
  • Test and debug programs using various testing tools.
  • Improved software efficiency by troubleshooting and resolving coding issues.
  • Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
  • Enhanced project efficiency by identifying process improvements and implementing necessary changes.

Sales Associate

FUTURE Group(Big Bazaar)
11.2020 - 12.2021
  • Serving customers by helping them select products
  • Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
  • Manage financial transactions
  • Respond to customer's direct question
  • Assist with inventory, including receiving and stocking merchandise.

Education

Post-Graduation Diploma in Information Technology - Information Technology Business Analyst

Conestoga College
Cambridge, Ontario
12.2024

Bachelor's in engineering (Computer Science) -

Chandigarh University
Chandigarh, India
07.2022

Skills

  • Business Planning
  • Database Management: MS SQL Server,PostgreSQL
  • Technical Writing
  • Operations Analysis
  • ERP Systems: JDE 92, SAP
  • Programming: JavaScript, MS Visual Studio
  • Requirements Gathering
  • Tools: JDE Report Writer, MS SharePoint

Accomplishments

1. Managed a project team that achieved effective deployment of a new ERP module, making processes with client 15% more effective.
2. Came up with the complex business process model for a big retail client, gave voice to the most important components for the workflow organization, which reduced the operational costs by 20%.
3. Worked in partnership with the IT department, the integration of SAP with existing systems helped to improve the consistency and accuracy of data throughout the departments.
4. Conducted a sophisticated analysis of system utilization function that led to system performance enhancement by 25%.

Professional References

www.linkedin.com/in/amrit-kaur-217808183

Timeline

Customer service Representative

Staples
09.2023 - Current

Software Developer

Cognizant Technologies Solutions
07.2022 - 07.2023

Sales Associate

FUTURE Group(Big Bazaar)
11.2020 - 12.2021

Post-Graduation Diploma in Information Technology - Information Technology Business Analyst

Conestoga College

Bachelor's in engineering (Computer Science) -

Chandigarh University
Amrit Kaur