Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Deep Patel

Deep Patel

Bracebridge

Summary

Personable and dedicated Customer Service Representative with extensive experience in restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

I am CIFC (Canadian Investment Funds Course) certified.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

CIBC Bank
05.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • The role involves engaging customers in needs-based conversation to offer advice on banking plan and credit cards.
  • Process financial transactions like deposits, withdrawals, bill payment, business GST/HST payment, WIRE payments with asking all required fraudulent questions to the client to prevent scams/frauds, bank drafts in CAD/USD, helping clients with the block on the credit/debit cards. Ordering foreign currencies for client.
  • Monitored cash drawers in multiple CSR stations and maintained adequate cash supply.

Part-time Manager

Subway Restaurants
03.2023 - Current

Manager

Subway Restaurants
09.2018 - 10.2022
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Created training modules and documentation to train staff.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Entered time and attendance logs in preparation for payroll.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Indicates the weekly usage of each inventory item and the cost associated with that usage.

Gas Station Attendant

Petro-Canada Lubricants
02.2017 - 07.2018
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Answered customers' questions and addressed complaints in person and via phone.

Machine Operator

Magna International
11.2016 - 01.2017
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.

Education

Canadian Investment Funds In Canada - (CIFC)

IFSE Institute
05.2023

College Diploma - Mechanical Design & Drafting

Sheridan College Institute of Technology And Advanced Learning
08.2018

Certificate - Structural Materials: Selection And Economics

Massachusetts Institute of Technology (MIT)
03.2018

Skills

  • Very good at transactions like WIREs
  • Staff Development
  • Sales Techniques
  • Budget Management
  • Scheduling and Coordinating
  • Team Building
  • Business Analysis and Reporting
  • Easily Adaptable
  • Interpersonal Skills
  • Analytical Skills
  • Supervisory Skills
  • Advising Clients
  • Customer Relationship Management
  • Issue and Conflict Resolution
  • Business Unit Oversight
  • Business Planning
  • Strategic Planning
  • Strong Analytical and Problem-Solving Skills
  • Executive Management Support

Affiliations

  • Restaurant Excellence Visit 2 times, Overall Score: 100 (certified)

Timeline

Customer Service Representative

CIBC Bank
05.2023 - Current

Part-time Manager

Subway Restaurants
03.2023 - Current

Manager

Subway Restaurants
09.2018 - 10.2022

Gas Station Attendant

Petro-Canada Lubricants
02.2017 - 07.2018

Machine Operator

Magna International
11.2016 - 01.2017

Canadian Investment Funds In Canada - (CIFC)

IFSE Institute

College Diploma - Mechanical Design & Drafting

Sheridan College Institute of Technology And Advanced Learning

Certificate - Structural Materials: Selection And Economics

Massachusetts Institute of Technology (MIT)

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Deep Patel