Aniket Chhatani
Business Analyst
North York,ON
Summary
Confident Research Intern with commitment to excellence and background in Business. Effective collaborator with great leadership and research skills. Proven history of detail-oriented and accurate work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Representative
LCBO
North York, Canada
12.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accepting change, challenges and new initiatives; faces tasks with a receptive, positive attitude;
- Demonstrating focus on customer as primary responsibility and prioritizes customer service, assist customers and gives full attention to customer;
- Accurately processing cashiering transactions with few shortages/overages of small amounts only and strives to be productive;
- Demonstrating key performance behaviors including Customer Centric, Accountability and Collaboration.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Lead Student Ambassador
Seneca College
North York, Canada
03.2022 - 08.2022
- Provided international students with prompt and courteous customer service via phone and email;
- Leading a team of 4 student ambassador - Training, guiding with the policies and supervision of the work;
- Virtually and personally connected with prospective students to introduce school programs and answer any inquiries
- Assisted prospective students', A to Z process of the application;
- Interacted with diverse colleagues which helped me strengthen my interactive skills
- Assisted students with campus related queries
- Assisting office personnel and faculty.
- Used coordination and planning skills to achieve results according to schedule.
Sole Proprietor & General Manager
Savera Textile
Mumbai, India
09.2017 - 08.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Foster an environment in which the client enjoys a high level of services and employees are motivated to deliver top performance
- Manage front-end operations to ensure friendly and efficient output
- Handling day-to-day regular and Back-value reports and GST-related accounting;
- Monitoring of Key Result Indicators (KRI) for each business line of operations;
- Understanding and designing the process flow of the entire business;
- Work closely with a cross-functional team including Credit Risk Management, Accounts, Back-office to ensure smooth working of all the services delivered;
- Documenting high-level and detailed requirements from all the departments;
- In-charge of stock management & valuation and Handle banking transactions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Transaction Processing New Associate (Content Analyst)
Accenture
Mumbai, India
04.2019 - 08.2019
- Historical PAN India sales analysis to identify low selling states & potential areas for strategy & customized campaigns;
- MIS- preparation and maintenance of data on PPT and Excel;
- Managing advertisements for social media clients;
- Query handling;
- Completed a social media certification with Accenture
- Microsoft Word
- Identified issues, analyzed information and provided solutions to problems.
- Developed team communications and information for meetings.
Education
Analytics For Business Decision Making (Big Data) - Business Analytics
George Brown College
Toronto, ON 09.2022 - Current
Financial Planning Graduate Certificate - undefined
Seneca College
Masters - Finance and Accounting
Mumbai University
Bachelors - Finance and Accounting
Mumbai University
Skills
Online research
Project support
Team collaboration
Reporting capabilities
Data Collection
Analytical and Critical Thinking
Interpersonal Communication
Problem-Solving
Strategic planning
Business planning
Business administration
Staff Management
Certification
Google Analytics Individual Qualification
Timeline
Analytics For Business Decision Making (Big Data) - Business Analytics
George Brown College
09.2022 - Current
Lead Student Ambassador
Seneca College
03.2022 - 08.2022
Customer Service Representative
LCBO
12.2021 - Current
Transaction Processing New Associate (Content Analyst)
Accenture
04.2019 - 08.2019
Sole Proprietor & General Manager
Savera Textile
09.2017 - 08.2021
Financial Planning Graduate Certificate - undefined
Seneca College
Masters - Finance and Accounting
Mumbai University
Bachelors - Finance and Accounting
Mumbai University