Denis Leblanc
Moncton
Summary
Customer Service Representative/Positive Market Research Interviewer with more than 14 years of experience. From communicating with consumers/product enthusiasts, to delivering quality interviews through expressive conversation, to providing excellent customer service.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
18
18
years of professional experience
Work History
Customer Service Support Representative
IGT Canada/Brightstar Lottery
02.2022 - 07.2025
- Provided excellent support via email, calls and live chat for poker players.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Strengthened customer loyalty by consistently providing timely and accurate information on products and services.
- Collaborated with team members to share best practices, ensuring a consistent approach to customer support across the organization.
- Use of some programs such as Microsoft Excel, Microsoft Word, Microsoft Teams and Outlook Express on a daily basis.
- Provided exceptional support to customers experiencing technical issues, guiding them through step-by-step resolutions.
Market Research Interviewer
Numeris/BBM Canada
06.2009 - 07.2020
- Administered polite and effective customer service to encourage interview engagement.
- Conducted phone interviews of political, social and consumer topics.
- Followed interview protocol carefully to avoid influencing interviewee's perspective.
- Communicated confidently and clearly with people of diverse backgrounds in 8 hour shifts.
Social Media Assistant
Moncton Wildcats
09.2011 - 04.2019
- Provided assistance to Moncton Wildcats whenever needed in completing various tasks and special projects.
- Published social media ads on variety of social outlets, liked content from partner brands, partnered with influencers and addressed social complaints, questions and leads.
- Utilized Twitter and Facebook to promote products, services and content.
- Generated and maintained social media profiles across social media platforms by performing copywriting, posting, reporting and responding tasks.
Flyer Distributor
Brunswick News
11.2007 - 03.2009
- Traveled throughout assigned territory to distribute flyers, delivering 200 sponsored flyers weekly.
- Folded flyers, placed in bags and prepared for delivery.
Education
High School Diploma -
École Mathieu-Martin
Dieppe, NB06.2000
Skills
- Client interaction
- Data collection
- Computer skills
- Flexible
- Online research
- Data entry
- Working collaboratively
- Time Management
- Friendly, positive attitude
- Team management
- Critical thinking
- Bilingual Communication
Languages
English
Native or Bilingual
French
Native or Bilingual
Education and Training
other
Timeline
Customer Service Support Representative
IGT Canada/Brightstar Lottery
02.2022 - 07.2025
Social Media Assistant
Moncton Wildcats
09.2011 - 04.2019
Market Research Interviewer
Numeris/BBM Canada
06.2009 - 07.2020
Flyer Distributor
Brunswick News
11.2007 - 03.2009
High School Diploma -
École Mathieu-Martin
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